Theodors — Restaurant in Blankenfelde-Mahlow

The food here is fine (not great) but I've never experienced worse customer service in my life. My nine companions and I stayed at the Best Western Premier at this location. After a long day of traveling, we checked into the hotel and then decided to just eat here at the hotel since there weren’t many other eating options nearby. When we walked into the restaurant, there were two other groups. Each group had approximately eight people and both groups had their tables scooted together. Other than this, the restaurant was empty.

Immediately after walking in, the waiter became upset because we had the nerve to eat at his establishment without giving him at least one hour’s notice. Apparently, reservations are now required for mid-level hotel restaurants. I mean, I get it though . . . people were practically banging down the doors to get in. He also got angry when we scooted a couple of tables together. Apparently, our lack of permission-asking threatened his ego. Later, when he was taking our orders, he chastised a member of the group for having a plastic water bottle on the table. Although he was very rude about it, I can see his point - it was very rude for a paying customer to have threatened the restaurant’s Michelin Star status in such a way. Lastly, several people from the other groups went outside to smoke and a lot of the cigarette smoke filtered into the restaurant near the place we were sitting. We closed the door and then immediately the waiter came over and shook his finger at us (yes, I kid you not) and told us we couldn’t do that. Another blow to his ego.

In the end, we should have just walked out but it was late, and as I previously mentioned we didn’t have many eating options. I just feel bad that our German waiter was born two generations too late and missed his true...

Ich war Gast im Hotel und habe zu Abend gegessen. Ich Differenzierter klar Hotel und Restaurantbetrieb. Der Service ist echt nett, freundlich und zuvorkommend. So wie man es erwartet. Danke für die Herzlichkeit und das offene Wort. Meine Kritik am Essen wurde gut angenommen und ich glaube Sie nehmen das ernst. Auch super! Die 5 Sterne kann ich leider nicht teilen. Ich habe das einzige Fischgericht auf der Karte genommen. Das war ok, allerdings ohne Liebe, ohne Raffinesse und ein wenig einfallslos. Das gesamt Konzept ist für mich nicht schlüssig. Burger, Schnitzel nach Wienerart, Currywurst, 3 Sorten Pizza sowie Steak und verschiedene Salate. Das Steak, dass habe ich von einem Gast gehört, war top, er war zufrieden. Von daher gebe ich dem eine zweite Chance.

Ich wünsche mir, eine Kerze auf dem Tisch die auch an ist. Kreatives Essen was für ein 4 Sterne Hotel spricht und weiter auseinander gestellte Tische am Abend und am Morgen.

Ein Stern mehr gibt es, wenn mir das Steak beim nächsten mal...

Sowohl die Vorspeise als auch das Hauptgericht waren echt super. Qualität und Optik machen Lust auf mehr. Ich könnte zum...