Food Society — Restaurant in Frankfurt

I was about to grab a lunch before my departure and was looking for restaurant nearby and came across this place.

I saw the menu card at the entrance and it seems convincing so I decided to dine in there.

Since the place about to be full, I stayed near the counter and looking for eye contact so that somebody could show/ direct/ tell me to come in and get a table for me.

Finally I made eye contact to a guy and I told him I would like dine in and ask whether I should order upfront before I go to to table. Shocking and unexpectedly, he said very impolitely to get the table by myself and do not order at the the cashier place. I thought, ok fine, I will get a table myself then. The moment when i turned and look for a table, he said it out loud: „Have you never been to restaurant before?!? Why i need to ask him as this is quite common sense when one go to restaurant….blah blah blah“

His female colleague corrected him and yet he insisted that he was right.

I never expected this happened and when I thought twice about what he said again, I tried to ask that nice lady to reconfirm what her colleague said to me just now.

I confronted him again and ask him to apologize but he still insisted that he was right that he was just saying the truth….this is what I experienced with this restaurant…

I thanked the lady who kept apologizing, even though she was not involved in this, but to that fella, you should go to other restaurants and experience what other are doing and improve yours.

PS: When I open google to give this restaurant review, I am not surprised how low the rate of this restaurant be and how others reviews look like. I can confirm this and I hope that through my review, you could save your time to find other choices in Terminal 2 and don’t need to experience on what I have...

I had a deeply unpleasant and unacceptable experience at your establishment. A man working there was extremely rude and forced me to give him a €6 tip, for what service, exactly? I sat down for barely two minutes before he rudely told me to move to a higher table without even asking if I intended to order food.

I ended up ordering a carbonara for €16, which was honestly the worst I’ve ever had. Then he pressured me into ordering a glass of wine for €10, which I didn’t even want. On top of that, he was shouting across the restaurant to his colleague, calling him “Pinocchio” in front of all the customers, does his colleague not have a real name? This was not only unprofessional but also disrespectful.

To make things worse, his behavior seemed borderline racist, and after reading other reviews, I see I’m not the only one who noticed this. Is this kind of attitude acceptable in an international airport setting?

I only gave him the €6 tip, which felt like a scam, because I had a flight to catch and didn’t want to create a scene. But next time, I won’t tolerate this, and I will not hesitate to file a formal complaint with the proper authorities.

Please don’t reply with a copy-paste apology. This is not a minor issue. I urge you to take real disciplinary action against this individual. His behavior is damaging your reputation and completely inappropriate for any professional environment , especially one that represents your business to...

I don’t normally write Google reviews however after this experience I was compelled to write one. If only I could give no stars as the one star might give the illusion there is a redeeming quality, there isn’t! The waiter/owner is rude and doesn’t understand how to deliver the most basic of customer service. I placed an order and less than a minute I wanted to change it. Rather than politely explaining that my order was already being prepared (although I doubt this restaurant possesses this level of efficiency) he projected his anger towards me. On reflection, perhaps I should have walked out of the restaurant on his outburst however as I was travelling with several colleagues on business, I did not want to ruin the atmosphere by escalating this any further. I am sure I am not the first or last person wanting to change their order within reasonable time however the reaction of the owner was inexcusable and unprofessional. The restaurant was dirty and not sure if the table surface have been wiped clean that day. The pizza was below average and did not have sufficient toppings. Avoid this place there are better restaurants that are far more deserving...