Ciao Bella Hamburg ElbAir Finkenwerder — Restaurant in Hamburg

We got 3x Shrimp pasta- all of them were unsalted and no pepper, no garlic and shrimps were overcooked while the pasta was undercooked. When mentioning unsalted pasta apparently it is done on purpose because of people with high blood pressure. Never happened to me before that a pasta dish was so the out salt and pepper due to a condition of a very few customers, however all other dishes were salted without any issues. My colleagues got lasagne that was too sour, and pizza that was very basic with nothing special. The waiter was super confused not knowing who ordered which meal. One of my colleague ordered a pizza and the waiter forgot her order.

Edit after the owner’s comment: Two of our colleagues ordered lasagne and it was so sour that everyone at the table tried it just to check if it was really supposed to taste like that. The shrimp pasta was no better: undercooked pasta, overcooked shrimp, and absolutely no seasoning. Apparently, the pasta is made “without salt on purpose,” which makes no sense when every other dish on the menu is salted normally.

Also, bringing salt and pepper to a table is not “special service,” it’s the bare minimum in any restaurant. As for the “top-notch service” mentioned, our waitress had no idea who ordered what so she kept asking around and guessing which meal belonged to which person. One of our colleagues didn’t even get their order at all.

Instead of taking feedback as a chance to improve, you seem more interested in arguing with customers and defending poor service. That’s exactly why this review stays...

Yesterday I went there and, welcoming was amazing. People were friendly welcomed us. I ate a Pizza with spinach and the pizza was cooked amazing. I want to give cook my thanks privately here. My friend ate a Spagetti Gamberoni, and she also was very satisfied from that. I ordered a Limonade and tit was so delicious. The taste also was amazing. Also my friend ordered Aperol Spritz, and i also taste that the taste was amazing. The recipe was perfectly measured and tasta was amazing. The Tiramisu was also amazing. Every little piece has coffee taste. And ı have never saw that in any place in Germany. Thank you very much. Kind...

Sehr wohlwollende 3 Sterne weil es der erste Tag war und ich noch Hoffnung auf Besserung habe. (obwohl es schon 5 Sterne Bewertungen gab vor Eröffnung, naja mag sich jeder seinen Teil denken). Lange Wartezeit auf die Pizza 40min, die sicherlich den Anlaufschwierigkeiten im Service geschuldet ist, was OK ist, aber bei „italienischer Gastfreundschaft“ hätte man die auch mit einem Limoncello oder Espresso aufs Haus überbrücken können. Naja, egal. Was nicht egal ist, ist die Qualität der Pizza für immerhin fast 15€. Eine offensichtliche pfannenpizza mit durchgeweichtem Teig, fettem Belag und ohne knusprigen Rand, wie man sie auch bei den einschlägigen Lieferdiensten bekommt. Die Pizza in der Airbus Kantine (übrigens vom gleichen Betreiber) schmeckt besser und kostet die Hälfte. Am Ende stehen mit Getränk fast 20€ für eine Pizza wie bei Smileys und einen Aufenthalt von 1,5h Stunde, rechnet man noch hinzu, dass zwar viel Personal vorhanden ist, das aber scheinbar keine Generalprobe hatte und Kassensystem und Abläufe anscheinend am Gast kennenlernt. In einem zwar eröffneten, aber bei weitem nicht fertig gestellten Gastraum und mittelmäßigem Essen (die Kollegen hatten andere Gerichte, die Qualität der Pasta und der anderen Pizzen waren aber ähnlich) zu Preisen zu denen ich in Hamburg auch eine neapolitanische Pizza bekomme in der wesentlich mehr Arbeit und italienische Kulinarik steckt als in dem was hier geboten wurde. Hoffentlich wird‘s noch besser, sonst wäre es schade um den...