Zum Eichbaum — Restaurant in Hamburg

We were coming through Hamburg again to show our son the Miniatur Wunderland train layout and decided to stay here again since we had such a nice time before. I made reservations months ahead and asked for the same room we had the last time, which was the big suite that was more than big enough for three people. I was told that I could have that room without a problem. When we arrived, we didn't that room. We received a small room upstairs that really wasn't big enough for three people. Went to eat dinner downstairs, which was very good as it always was with good service. Went up to our room through the door that leads from the restaurant to the rooms, changed into warmer clothes, and went back down to the restaurant and exited the building to go on a walk. This was where we were accosted by the young chef, who told us that this entrance was for restaurant guests only and that we had to go down two flights of stairs and exit through the back, then walk up the hill back to the front. I thought we had just eaten at the restaurant and were paying for a room also. What does it matter? it wasn't like the restaurant was packed and there were people standing at the entrance waiting to get in. There was no one there, just the chef and two friends of his smoking. This really bothered me. The stairs that lead down to the back entrance are extremely narrow and short and my wife had a very hard time walking up and down these stairs. In fact, she almost fell twice. We stayed two nights and eat there both nights and had breakfast there and the breakfast is nice but nothing noteworthy. On the morning we left, I was starting to drag my suitcases down the narrow steps to just have to drag them back up the hill to the front where the car was when the nice breakfast lady asked me why I was doing that. When I explained to her, she frowned and told me to take my suitcases out the restaurant entrance because going downstairs was stupid if I wasn't staying downstairs. I was a repeat customer here and have told numerous people about this place and that they should stay there, so to be treated that way by the chef was annoying and will keep me from coming back to this place again, which is a shame because the dinners were very good, especially the...

When we arrived at 7pm, having booked in advance, the place was heaving with locals drinking in the bar and eating on the terrace at the front. The barman/waiter was busy and seemed doubtful that there was a room for us, but he sat us down for 20 minutes while he carried on serving the throng. When he returned, he took me off to a small office and showed me the computer where the bookings were recorded. There was our booking in plain view, goodness knows how he had missed it originally. So we were eventually shown to our room, accessible through a door at the back of the hotel. ||||The room was a duplex with a lot of space. However, this is more of a country inn than a hotel and the room's furnishings were motel rather than hotel, albeit fairly upmarket motel. The service was friendly and the breakfast good. We ate dinner here too and the portions were enormous. The room rate (with breakfast) was quite expensive at €95 for a double with breakfast, but the Hamburg area is expensive. The setting, near a lake of the same name and in a rural area of orchards and riding stables, is great if you need to stay near Hamburg want to be outside the...

This was the fifth place we stayed on our month long vacation and it was by far the nicest and the best food. The hotel sits by itself on an isolated street next to the Eichbaumsee, a charming little lake around which one can walk, and has plenty of free parking. Access to the city center itself is easy and close by, within 20 minutes by car. Our room was very large and comfortable with a large bath area. It was quiet here and the staff was very friendly and helpful. We ate dinner and breakfast here and both were exceptional. The dinner was awesome and we left stuffed. They served smoked, small potatoes here that are delicious! The smoked fish for the main course was perfect and the dessert was just right. Even if you don't stay here, you should eat here if staying in Hamburg. It was just too bad that we only stayed one night. I will certainly come here again if near Hamburg. Highly...