McDonald's — Restaurant in Illertissen

They brought my order partially. Which we started to consume. Then the staff person came and started to explain that the lipton tea is missing. They say that they don't have a tea and offered a refund . They were trying to figure by looking in my receipt, a lot of time, what to refund. After that , not friendly in aggressive form he has tried to explain me why he can not make a refund. After that he went to a cash desk, brought the money for menu and took a way remaining food from my child. I am very upset and my child was crying. They brock our family morning and we all are very disappointed. The Staff doesn't speak English at all. I was having difficulties with communication. They didn't try to use even the translator, which is available in...

It's not too often that I review a chain restaurant but this one was running to the system just how it should and when you want to escape the mayhem of the motorway what can be more welcoming to see a McDonald's coming up at the next exit. The waiting times were okay the order was correct and fresh to the ten minutes hold over and the fries were perfect. Maybe it's not like that every day we all have low days but this visit was smack on target my compliments to the crew and the shift manager for making me a...

My goodness this was a BAD customer experience! I went in on a Saturday morning, around 10:20 and waited 20 minutes for my food which was two breakfast sandwiches and a plain coffee. Everyone was just standing around waiting for their food. There was no food coming out of the kitchen. The staff wasn't organized at all. They were out of some products, they had even run out of branded paper bags. Food was ok, but if I thought they would be competent enough to give me a refund, I...