Stayed here as part of a Radweg Reisen tour - will also be writing to them with feedback.
When we arrived we were given the key to our room (at 4:30pm) but it was still dirty and hadn't been cleaned. Staff at first did not believe up but eventually came upstairs and saw that it was indeed still a mess. No apology, and asked if we could just wait an hour or so - not cool as we had been cycling 50km and desperately wanted a clean shower but bathroom was covered in dirty towels. Oh and we had a cranky 2 year old in tow. Convinced them to clean it there and then while we had the pizza but they never came to tell us when it was ready, and never really acknowledged or apologised - and it was clearly cleaned to a bit of a sub par standard. So completely unacceptable hospitality.
Oh also everything around was closed for dinner so we reluctantly came to eat dinner there and found it to be completely booked up - surely should have advised us of this when checking in that we should book or something?
Also v noisy unless all windows shut (which we find stuffy) until around 10:30pm due to restaurant downstairs - not a massive problem but not great for toddler sleep so don't recommend for kids.
Pros: room is a good size (we had a triple), seems a decent place overall. We had a pizza while we waited for our room to be ready which was nothing to write home about but good value and dinner was decent. Restaurant staff were also nice.
But horrible check in experience and complete lack of acknowledgement that a room should be ready and CLEAN means minimal...
Read moreWe stayed at this hotel together with our one year old. |It was ok to stay at for one night, but we would probably not come back or recommend it to friends. Most hotel staff were not very friendly, and could not speak english. The lady that prepared breakfast in the morning and the young lady that served us the dinner were an exception, they were very kind. The food was good basic german food. The room was all right, nothing special and what looked like old furnishment. Unfortunately the curtains were so thin, that all light came through, and one curtain was broken and laying on the ground. Also the pillows were very thin. |It was really nice that they gave us a room with a door, so that our daughter could stay in a separate part...
Read moreWe stayed at this hotel together with our one year old. |It was ok to stay at for one night, but we would probably not come back or recommend it to friends. Most hotel staff were not very friendly, and could not speak english. The lady that prepared breakfast in the morning and the young lady that served us the dinner were an exception, they were very kind. The food was good basic german food. The room was all right, nothing special and what looked like old furnishment. Unfortunately the curtains were so thin, that all light came through, and one curtain was broken and laying on the ground. Also the pillows were very thin. |It was really nice that they gave us a room with a door, so that our daughter could stay in a separate part...
Read more