Showed up on a beautiful Saturday afternoon with spouse and baby for a cake and coffee after a 40-minute drive. Terrace was 3/4 EMPTY but they turned us away saying they won’t take any new customers because there is a group inside. Seriously!? Unreal. It’s not like we were a big group of bikers showing up without a reservation or something; we were TWO PEOPLE who just wanted a piece of cake and a coffee and were planning to buy some beans from the roasterie. We actually thought they were joking at first. Really too bad because it looks like such a nice place. This is not how you do business.
SOME SUGGESTIONS TO MANAGEMENT: (1) instead of turning people away saying “we’re too busy,” simply tell people that service might be slower than usual and ask if they’re okay with that before sitting down. We would have happily sat there for a while and enjoyed the garden. (2) tell people “Sorry but we’re only able to serve 8 tables on the terrace today due to the group we have inside so if you’re willing to wait until someone leaves, we will be able to serve you then.” How hard would that be??? (3) update your website to say that you’re closed for a special event so that people don’t drive more than half an hour only to be refused service.
And no, in case you’re wondering, I’m not an American, and I have no connection to the air base.
Please note that we actually planned to call and reserve a table before driving there but the website specifically says they don’t take reservations for cake/coffee time and to...
Read moreSo I am currently sitting in the restaurant which was recommended to me by a local. I called to make reservations and they asked me to come after 11:00 because breakfast ended in one and half hour, from the start that was a red flag. I came to the location which is 22 minutes away and the place is very cozy. The breakfast buffet had a good spread. Now what killed it for me was the service. During the one and half hour I was there they came to my table twice. One to take the order the second to drop off the food. Never checked on us, never clear our table from the buffet plates, meanwhile they visited every table around me. Felt like I was not welcomed there. I had so much expectations for this place and it...
Read moreDogs are allowed outside and on the patio.
Great service English speaking. This is German style seating in the patio so expect to be seated with other people during heavy times. But that makes for great conversation.
The trails are nice. We completed a 2 mile loop that took us to the top of the hill for amazing views and a nice hike through the forest.
The coffee is amazing. You can also buy it at Edeka in Ramstein.
They are only open from 9-1800 Fri-Sunday. From 9-11 they offer buffets with reduced children prices. These are busy events. They also have special winter events that require reservations.
From 12-1400 they serve lunch and offer a daily lunch menu.
Great stop after a hike or walk...
Read more