Hotel & Restaurant Prüser´s Gasthof — Restaurant in Samtgemeinde Sottrum

We booked the 'activity special' getaway at this hotel. This included two nights, breakfast, one evening dinner, use of pool and sauna, the use of the bowling alley and a lunch bag on the first day for a hike.||||Lets start with the positive:||The hotel is very clean. The breakfast was very good and there was lots to choose from. The coffee there was good also. It was nice having the option to use the pool and sauna. The rooms are very spacious and the quiet.||||Now the negative:||Before booking this hotel, we had a nice phone call with someone to explain to them that we would need a room for someone with a wheelchair. He was very accommodating and booked three rooms for us, right beside each other, one of which was the handicapped friendly room. Upon arrival, they informed us that they would have to take out a baby bed of said room as it was accidentally booked for someone else. This didn't bother us too much as it got resolved very quickly, but it was a foreshadowing of their unorganisedness. ||||Included in the 'active special' getaway was the use of the bowling alley. We were at the hotel from Saturday til Monday and were going to go bowling Sunday night. Sunday morning, we were going to book it for that evening and they told us it would be closed. This should have been communication upon arrival, or better yet, when booking this hotel. Don't sell a two day special, when one of the activities is not available as advertised one out of the two nights.||||On their homepage, it says that the pool will close at 10pm. Upon arrival, the owner informed us that it will be closing at 9:30pm that night already. Later that evening, we just got out of the sauna at 9:10pm and were going to enjoy the pool for the remaining 20 minutes when the owner showed up and said he was going to close it down already. He then let us swim a few more rounds, but still. Would it be so bad to come at 9:30pm to close it when you said you would and not at 9:15pm when people are still using it?||The next evening, the lights in the pool were also already off at 7:30pm when the pool was supposed to be open until 8pm.||Additionally, the 'hot tub' was hardly warm sadly.||||The evening we used the pool, a nice young lady lent us towels and bathing robes. We had to give a deposit and would get it back upon check out.||Once checkout came around the corner, they forgot to give us the deposit of 30 euros back. We had to go back to reception and they fixed that problem but informed us that we were just getting back 15, as the other 15 was for cleaning of the robes. What a surprise that was to us. I informed them that no one had told us about this, otherwise we wouldn't have asked for them. The owner asked if I'm sure no one told us. I explained who was at the reception that night and that she failed to mention this. He then replied 'okay then, there are instructions about this fee listed (we never saw them) but since she did not tell you, we will give you the money back and will have her pay for it'. What terrible customer service! First of all, when something is wrong, you apologise and try to solve it in a good manner. Secondly, you don't make your guest feel like they are untrustworthy and thirdly, don't announce that you will charge your own staff a fee in front of your guests. Own up to your mistakes and don't throw your staff under the bus!||Considering this was the owner of the hotel, we have a bad impression of this hotel now sadly and are wondering how the staff are being treated as well.||||What a shame. This could be a beautiful place to come for holiday, but the way we were treated kind of wrecked...

We booked the 'activity special' getaway at this hotel. This included two nights, breakfast, one evening dinner, use of pool and sauna, the use of the bowling alley and a lunch bag on the first day for a hike.||||Lets start with the positive:||The hotel is very clean. The breakfast was very good and there was lots to choose from. The coffee there was good also. It was nice having the option to use the pool and sauna. The rooms are very spacious and the quiet.||||Now the negative:||Before booking this hotel, we had a nice phone call with someone to explain to them that we would need a room for someone with a wheelchair. He was very accommodating and booked three rooms for us, right beside each other, one of which was the handicapped friendly room. Upon arrival, they informed us that they would have to take out a baby bed of said room as it was accidentally booked for someone else. This didn't bother us too much as it got resolved very quickly, but it was a foreshadowing of their unorganisedness. ||||Included in the 'active special' getaway was the use of the bowling alley. We were at the hotel from Saturday til Monday and were going to go bowling Sunday night. Sunday morning, we were going to book it for that evening and they told us it would be closed. This should have been communication upon arrival, or better yet, when booking this hotel. Don't sell a two day special, when one of the activities is not available as advertised one out of the two nights.||||On their homepage, it says that the pool will close at 10pm. Upon arrival, the owner informed us that it will be closing at 9:30pm that night already. Later that evening, we just got out of the sauna at 9:10pm and were going to enjoy the pool for the remaining 20 minutes when the owner showed up and said he was going to close it down already. He then let us swim a few more rounds, but still. Would it be so bad to come at 9:30pm to close it when you said you would and not at 9:15pm when people are still using it?||The next evening, the lights in the pool were also already off at 7:30pm when the pool was supposed to be open until 8pm.||Additionally, the 'hot tub' was hardly warm sadly.||||The evening we used the pool, a nice young lady lent us towels and bathing robes. We had to give a deposit and would get it back upon check out.||Once checkout came around the corner, they forgot to give us the deposit of 30 euros back. We had to go back to reception and they fixed that problem but informed us that we were just getting back 15, as the other 15 was for cleaning of the robes. What a surprise that was to us. I informed them that no one had told us about this, otherwise we wouldn't have asked for them. The owner asked if I'm sure no one told us. I explained who was at the reception that night and that she failed to mention this. He then replied 'okay then, there are instructions about this fee listed (we never saw them) but since she did not tell you, we will give you the money back and will have her pay for it'. What terrible customer service! First of all, when something is wrong, you apologise and try to solve it in a good manner. Secondly, you don't make your guest feel like they are untrustworthy and thirdly, don't announce that you will charge your own staff a fee in front of your guests. Own up to your mistakes and don't throw your staff under the bus!||Considering this was the owner of the hotel, we have a bad impression of this hotel now sadly and are wondering how the staff are being treated as well.||||What a shame. This could be a beautiful place to come for holiday, but the way we were treated kind of wrecked...

In order to save time and to have a stress free experience I asked one of my German Cousins to arrange a "Cousin meeting" in a hotel in northern Germany. The management was quite accommodating and reservations were made. Coming from Canada and travelling in a rental car we appreciated the ample parking the hotel provides. We also liked that there were a number of smaller rooms for dining and breakfast. This made it possible that our group of 8 had a lot privacy and could have lively conversations. The service in the restaurant was good and one young waitress even provided outstanding service at one of our dinners. The food was very interesting and good with lots of local specialties. The size of the servings made sure that no one left the table hungry. The rooms were spacious and very clean and equipped with everything a traveler could wish. Even though Hellwege is a very small village, there are plenty of interesting sights nearby and the hotel is quite helpful in arranging interesting tours. We had a very good time and liked the hotel and its...