Pizza Hut | SRMT Mall, Kakinada — Restaurant in Andhra Pradesh

One of the worst experiences, I had with Pizza Hut.

I ordered Medium size Paneer Supreme with Cheese Max on 23rd Apr 2022 near SRMT Mall, Kakinada store.

Didn't see any cheese in the crust, except the fillings in the edges. Also, the toppings didn't make any difference when compared to the regular Paneer variety.

Informed the staff immediately, but got a mere explanation, than re-doing the order. And asked me to add more cheese if required. What can be more than the Cheese Max option, when someone is paying extra for the order.

Store manager isn't available to make a decision and had to leave the place with disappointment.

This is the first time I faced this issue with the same kind of order placed many times before.

I feel the Domino's cheese burst is far more...

The food tasted good and there's definitely a lot of scope for improvement in terms of quality. The toppings on the pizza base were not adequate to the size of the base. If one compares the quality here with what you get in Bangalore or Hyderabad - the poor quality will be evident in the delivered food. The dining area is outside the store at the common dining area provided by the mall. The only turn-off for me here is that the staff are not maintaining hygiene practices. They prepare food without using the hand gloves and if we question they give some pointless excuses. The food is prepared and delivered quickly and of course they didn't have a lot of customers waiting. If the management can make the staff follow strict hygiene practices it is a good place...

The worst ever experience i had today with @PizzaHutIN home delivery.

The delivery person has not called upon reaching the address, he rather complain that door number was not provided in the order. Been waiting for the delivery since 1.5 hr.

@PizzaHutIN should check why the delivery agent claimed that the door number was missing from the order?

The full address, including door number, is clearly mentioned in the receipt I received via email.

I hope someone look into why this info wasn’t passed on to delivery...