Creme Castle — Restaurant in Dadri

An advertisement appeared on my Instagram account for this shop. I ordered immediately to give it a try. Items are tasty and reasonably priced. Liked it. 👌🏻👍🏻

EDIT: Right after my first positive experience with their service and the taste of the dessert I ordered from Creme Castle, I placed a second order with a gap of 2-3 days.

I had an issue with this order because I received a mix of products that I didn't order.

I placed an order through my friend's phone through their website directly. The items were double checked before entering the payment gateway.

I ordered tiramisu + tiramisu *2 quantities.

I was delivered 2 banoffee pies and 2* tiramisu desserts.

As soon as I received the pack through their delivery staff, I opened and found 2 banoffee pie back to back, and I had to decide if it's tiramisu or not. Since tiramisu is served by most of the cafes in a different manner, it was found that the first two items were banoffee pie and the remaining two were tiramisu.

There was another issue with this delivery. I consumed one of the two tiramisu desserts, and it was not as great as my first order.

I briefed this situation through their WhatsApp account and contacted them through a phone call.

One of their staff did replace 1banoffee pie and 1tiramisu and was not ready to exchange the second banoffee pie, which I tasted. The primary issue was the delivery of wrong products that were not ordered.

I even showed them the invoice through WhatsApp message, and still they refused to change the banoffee pie.

By the same night, their delivery staff delivered 2* tiramisu desserts, which were replaced and exchanged. As informed by one of their staff, it was delivered from a new batch, and indeed both the tiramisu tasted as good as my first order.

I am disappointed because of the fact that they failed to accept and replace the third product as well, which I find highly reasonable given the situation.

I wish they could have...

I am writing this to express my worst experience with Creme Castle for the 2nd time. This time I ordered a cake for my wife's birthday and we went to crown plaza to celebrate her birthday and so I chose Creme Castle for her cake. I had asked for some modifications which they mentioned in bold, however the modification that came was completed destroyed and after telling the same to the team they confirmed that they will share the same at new address as we already reached at the hotel and the time slot they shared was for 3 to 7. I was following up with them from 6 that how much time it will take they did kept on saying that it has been dispatched and at 7:30 I got a call from the team and the person said that the rider is stuck in the traffic nd it will take time for him to reach we agreed that please tell us by when he will reach as the guest were already there and cake cutting was planned and then again got a call where he mentioned that we are unable to confirm the lovation from driver and so we are unable to deliver the same. At 8pm I was in situation where I had a cake but at the same time I didn't had a cake to cut as that was not at all representable and so I have to order a new cake from the hotel costing me for 2300. And when I asked the team for resolution and giving me complete refund team denied I did also asked them to pick that cake as that was of no use for me. But the team denied and everyone in the was giving different different excuses for not delivering the same. I request the team and the owner to give my complete refund in my original payment mode I don't want credit note against this. And please going forward do commit only for what you can deliver. You guys made me to feel guilty yesterday when I wasn't to able to give my wife the cake which she deserved, that cake had so many feelings as it was my wife's first birthday as a mother and you guys spoiled it...

Amazing Birthday Cake for My Daughter's Special Day!

I recently ordered a birthday cake for my daughter's 3rd birthday, and I must say, it was absolutely perfect! From the design to the taste, everything exceeded my expectations.

Design: The cake was beautifully decorated with Bebefin design theme with Vibrant colours. It truly captured the theme of the party, and my daughter was over the moon when she saw it! The attention to detail was fantastic.

Taste: Not only did it look great, but it tasted incredible to. We chose a combination of chocolate truffle and butterscotch flavors, and the taste was simply superb. The cake was moist, rich, and delicious—everyone at the party loved it.

Service: The entire ordering process was seamless. Creme Castle was responsive and helpful, guiding me through the customization options and ensuring that the cake would be ready on time. I placed my order online via WhatsApp, and the entire process was smooth from start to finish. The cake was delivered on time and in perfect condition.

Final Thoughts: The cake was a huge hit at the party, with both kids and adults raving about it. I’m so happy we chose Creme Castle for this special occasion, and I wouldn’t hesitate to order from them again. Highly recommended for anyone looking to purchase a cake. It exceeded all expectations, and I couldn’t have asked for a better birthday cake for...