THAALI RESTRO AND TERRACE CAFE — Restaurant in Delhi

I am writing to express my deep disappointment regarding a recent visit to your restaurant, which unfortunately was far below the standards we have come to expect. We have been loyal patrons and have enjoyed dining at your establishment multiple times in the past. However, our latest experience was extremely disheartening.

To begin with, the air conditioning was not functioning at all, causing the entire environment to feel humid and suffocating. Upon inquiring, we were informed that there was no electricity, but no prior intimation or alternative arrangements were provided, which severely impacted our comfort.

Additionally, the service was highly unprofessional and unacceptable. The staff appeared unresponsive, inattentive, and lacked basic courtesy. Our table was not cleaned properly, and the overall attitude reflected a lack of hospitality and training. It was evident that the team was not well-informed or prepared to manage the dining area efficiently.

What made matters worse was a billing error—our bill included an extra water bottle that we did not order. We had requested only two, but were charged for three. Regrettably, we noticed this only after leaving the premises.

Given the inconvenience, discomfort, and oversight, we strongly believe a form of compensation is warranted. We hope you will take this feedback seriously and initiate appropriate corrective actions to ensure such experiences do not recur for any guest.

We would appreciate your prompt attention to this matter and look forward to a...

I recently had the pleasure of dining at "thaali" and it was an absolutely delightful experience! As a vegetarian, it’s not always easy to find a place that offers both variety and flavor — but this restaurant truly exceeded my expectations.

Every dish was fresh, beautifully presented, and bursting with taste. The ingredients felt wholesome and high-quality, and you could tell everything was prepared with care. I especially loved the [specific dish, e.g., paneer tikka, veg biryani, or vegan lasagna] — it was perfectly seasoned and cooked to perfection.

The ambiance was peaceful and welcoming, and the staff were polite, attentive, and happy to make recommendations. It’s the kind of place where you can enjoy a healthy meal that’s also deeply satisfying.

If you’re a vegetarian (or even if you’re not!), " thaali" is a must-visit. It’s a true celebration...

"I recently visited your restaurant and tried the dosa — it was absolutely delightful! The dosa was perfectly crisp, with a nice golden-brown texture and just the right amount of softness inside. The filling was flavorful, and the chutneys and sambar served alongside were fresh and delicious. It truly tasted like authentic South Indian comfort food. I’ll definitely be coming...