ZOCA Courtyard — Restaurant in Delhi

This is 2nd reply for your 2nd reply. (This property is commercialised for customers , not for your personal. If this is for your personal, do not allow any guest for party.

Also no one can have food for free, they paid you. If they paid you for your service. Then they have a right to know and objection also, if they found something wrong which is not committed.

For your information we have booking of 20 people, and our guest extend to 25. So buffet should be there as per your policy.

Definitely you serve many customers , i dont know the whole rating and review are genuine or not. But if i am talking about me, that is my experience with you guys. And i am not stopping to escalate this issue over here only. You guys ruined my baby 1st birthday party. I will make sure you will also feel the same, that i feel. )

This is the reply for your reply. ( Do not put fake comments, if you have any confusion, check your cctv recordings . Also share the same with other customers also for transparency .

I have not requested for inside, that is my problem kids were there or not in cold wheater. If i booked for open space , i dont have any issue, then who the hell are you, doing this thing.

If you were not there then close this restaurant. Do not allow any staff to deal with customers. Because there is no value for your staff words and commitment. )

I had booked a small part at Zoca courtyard Najafgarh branch on 19th Feb 24, for my Son 1st Birthday.

I completely feel cheated over there by Zoca team i.e. Mr. Arun (employee) , Mr. Amandeep(franchise owner/restaurant owner), Mr. Sourabh (Manager)

Reason: i booked outer OPEN space for party for 20 people on 10th Feb 24 for 19th Feb 24 Evening 7pm onwards.

But they changed my location for inner side without my knowledge and information from any source. I totally surprised when i reached there. I talked with @Arun @Sourabh @Amandeep , but they totally disappointed me, even though they blaming me you booked for Inside, instead of apology and doing any action against the issue.

If you have larger booking then atleast you have to inform/request me for changing the same, but you didn’t. Totally Disappointed.

Also note : they put other party banner in front of main gate, that shows here not my party , other party only. I ask manager to remove this and place at there party premises. They denied the same also.

Also if i talked about the services. Pathetic service i had ever seen in Zoca chain. In my menu Soups i include. Coffee i include. But no one serve the same. Even not on single table.

Why i booked buffet ? When i need to order one by one. Then why you take booking for per person ?

There will be not any menu for me, or for guest. So that they aware these are the inclusions. That why we missed many things,

Also many of our quests are went , without tried some items like Desserts , Snacks etc. Because they not aware.

3rd Reply :

Whats the proof i pay 10000/- to you ? I paid full amount to you. So don't put fake comments. And i am also from Najafgarh. But i cant suggest anyone to go Zoca Courtyard Najafgarh.

For your knowledge, before my event, i suggested 3-4 party to your restaurant. And 2 of them provide me the negative feedback about the buffet. And i told the same to Arun also. They assure me , in my case no issue will come. But all promises were false.

Anyway Thanks for your reply. I guess i am getting reply from Mr. Amandeep. Well noted your response for my concern. This is my last reply...

Yesterday, we visited here to celebrate our 7th wedding anniversary, expecting a memorable evening with great food and ambiance. Unfortunately, it turned into a disappointing experience.

We started with a Chinese platter and the issues began right there. Not only was it served cold, but the taste was also far from acceptable. Even my 5-year-old daughter, who loves fries and never says no to them, barely managed to eat half. That says a lot about how bad the taste was. When we complained about the platter being cold, the server took it back, only for it to come back cold again! It seems like the kitchen staff either doesn’t listen or simply doesn’t care.

Moving on to the main course—while the taste was okay, the naan was drenched in butter despite me explicitly requesting minimal butter. This shows a total disregard for customer preferences and instructions.

What worked:

The ambience was truly lovely, perfect for a special occasion.

The serving staff was polite, prompt and did their best to make up for the kitchen's mistakes.

What didn’t work (and completely spoiled our evening):

The platter’s taste was below par and far from what one expects from a restaurant of this level.

The kitchen staff showed a shocking lack of professionalism and care.

Simple instructions, like reheating food or adjusting butter, were ignored.

This was meant to be a special dinner for our anniversary, but instead, it became a lesson in unmet expectations.

Rating: ⭐⭐ (2/5)

Final Thoughts: If you’re looking for a place with good ambience and prompt service, you may consider this place, but don’t expect the food to live up to the same standard. Perhaps the management should work on fixing their kitchen staff’s attitude before losing...

An Ultimate Culinary Delight at ZOCA Courtyard

I recently had the pleasure of dining at the ZOCA, and it was an exquisite culinary experience that left me utterly satisfied. From the moment I stepped through the door, I was impressed with the restaurant's ambiance, service, and, of course, the food.

The ambiance is nothing short of inviting and elegant. The decor exudes a warm and cozy atmosphere with its tasteful lighting and comfortable seating. It's the perfect setting for a romantic dinner, a celebration, or a casual evening out. The service was impeccable. The staff were attentive, friendly, and knowledgeable. They provided insightful recommendations and were always ready to answer any questions. This attention to detail made me feel like a valued guest, and I appreciated it greatly.

In summary ZOCA is a culinary gem that delivers in every aspect. From the ambiance and service to the exceptional cuisine, it's a destination that should not be missed. While it may be on the higher end in terms of price, the experience is well worth it for a special occasion or for anyone seeking a top-notch dining experience. I left ZOCA with a full belly, a satisfied palate, and a strong desire to return soon. I wholeheartedly recommend it to anyone who appreciates fine dining and wants to indulge in a memorable meal.

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