Domino's Pizza | Yogi Chowk, Surat — Restaurant in Gujarat

Third class service by this store, i ordered pizza which has 30 minutes guarantee delivery, but it took almost 1 hour to delivery and worst thing is pizaa was about to cold and haven't prepared to match Domino's standard. And it's been 20 day and Domino's customer care support and store both are failed to give solution in this case. There is no option to call store while my order was preparing from mobile app, its saying we are unable to reach to store for call. And store manager is saying that you should call at athat time, really???? Are you serious?? How i contact store if your app customer care chat saying we are unable to contact store at the moment. This is height of poor service and no coordination between store and Domino's.

We have already filled 3 to 4 complaint still issue is not resolved.

Note for Domino's team, do not reply like share your concern on our email id. I already done this many times. And store manager called like i will do sometimes on this, but still haven't done anything. So stop making fake promises, you are not an street vendor, as an leading food chain you are taking hefty amount for food and services. This is not an standard of service.

If store is not able to deliver order in proper manner then don't accept order, we will find something else. Don't let people suffer, 20 days passed on this issue.

You can see reviews for this store....

Very bad experience i got from this store in my life. They did not attended their customer property. Today i go to this store and want buy 99rs meal this meal timing is 11 to 3 pm i go to 1:15 to their many of orders they say me that they not have this meal 🤮😡, And one of the servent who is busy to his mobile and can't take my order property. I can not suggeste this dominos store. Go to other pizza store beside this store. There are many very good pizza stores around this pizza store like lapinoz, lord petric etc. And i can't come this dominoz store and i tell all for this...

Ordered a pizza online. it's been more than 1.5 hours and the pizza still has not been delivered. The contact number provided was not working and we don't have any option other than waiting for pizza to arrive. Luckily found the contact somehow but the delivery boy communicating rudely like he was the boss. Don't know how this franchise location is still operating despite having so many negative reviews and rude staff. I'm escalating this issue by mail to the Domino's head with detailed...