Hotel Sapphire Inn Restaurant — Restaurant in Gujarat

I stayed at Hotel Sapphire Inn, Godhra on two occasions – 13-14 July'25 and 18-19 July'25– and had a very disappointing and frustrating experience both times.

This hotel has an attached restaurant, and I had my meals there. However, instead of charging as per the restaurant menu prices, they added higher charges as per room service rates directly to my hotel bill – even though I dined in the restaurant, not in the room. When I checked carefully, I realized this seems to be a regular practice here – a clear case of overcharging or fraud.

I tried to bring this to the attention of the restaurant billing counter, but they gave me vague and irrelevant answers. I also spoke to the reception desk, and they shockingly told me that "this is how it works here" and that everyone is charged this way. I found this to be completely unprofessional and unethical.

Even after raising my concerns politely, no one responded properly, and instead, I was advised that "you should pay directly at the restaurant if you don't want to be charged extra." This is not acceptable. If a guest is eating at the restaurant, the bill should be according to the restaurant menu – not inflated room service prices.

Special Note: The staff’s behavior and overall service were otherwise fine – my issue is only with the billing practice, where they overcharge guests unfairly. This needs to be corrected immediately for better transparency and customer trust.

I am writing this review to alert other travelers – please be careful when staying here. Check your bills properly, especially if you eat at their restaurant. This has happened to me twice, and I believe many other guests may also be unaware that they are being overcharged.

Very poor response from the restaurant and reception, and no effort to resolve the concern. Not recommended until this billing issue...

I had a stay in the Hotel. There was no proper arrangement for breakfast. Further when the matter has been brought in the knowledge of the receptionist, he was not at all concerned he simply made check out. Very rude behavior and worst service. Subsequent to posting review, I got -2- calls. One from owner and one from some other staff member. Their response towards the issue was very positive and appreciable. Hence I changed the rating from 1...

Rooms are spacious and hygienic Restaurant is having a wide variety and food it's delicious. Must try starter : Chinese cigar Must try soup: lemon coriander We have booked the hall above for marriage celebration and service was fantastic. We can pre book hall for functions. The only thing which can be improved is staff can be bit more professional. We have had multiple instances when we had issues with explaining basic things to 2-3...