Pizza Hut | Parvatpatiya, Surat — Restaurant in Gujarat

Honest Review — Not Worth It for Pasta Lovers

First of all, don’t go by the reviews — most of them are only about their pizzas and seem heavily biased or possibly paid. I’m new to the area and was really craving white sauce pasta. This was one of the only places showing up with pasta, and because of the reviews, I decided to give it a try.

Here’s what actually happened:

I had to wait 30 minutes for my order. When I finally got the pasta, it was completely tasteless, the corn wasn’t even cooked properly, and even after I specifically asked for it to be gravy-style, they didn’t bother. I paid ₹188 for this, and it wasn’t even close to worth it. I’ve had far better white sauce pasta at a small stall in Vesu for just ₹50 — and honestly, it was 100 times better in terms of both taste and quality. On top of that, I was sitting right under the AC, which looked nice but didn’t work at all. It was just for show.

Final thought : Expensive places often serve only 30% good food, the rest is hype. But cheap stalls? Maybe 30% will be average, but the rest is often Real, tasty,...

My visit to this PizzaHut branch was fantastic! The pizza was not only delicious but also exceeded my expectations. The staff's behavior and service were truly remarkable, making it a memorable dining experience. I was impressed by their professionalism and friendliness. From the moment I walked in, I felt welcomed and well taken care of. The menu offered a wide variety of options, and the quality of the food was outstanding. The staff was attentive and ensured that everything was just right. The overall ambiance of the restaurant was pleasant, providing a comfortable setting for a meal. I left PizzaHut with a sense of satisfaction and gratitude. Thank you so much for the wonderful dining experience. I'll definitely be...

I had a very bad experience at this outlet. I made the payment of my order by bhim pay and my account got debited too with amount of Rs 1000/- approx but they denied that they have not received the payment. I myself working in bank and better know about the failed transaction and it's reversal. It was a successful transaction but they have not yet refunded my amount. Very poor customer service as well as the staff are very rude and misbehaved with me. It's been more than 1 month they have not refunded my amount and ignoring my call. If I will get the option to rate it in negative.. I will rate it -10👎 I will never recommend this...