Stellar Kitchen - Best Restaurant In Vadodara | Restaurant with Live Music | Fine-Dine Restaurant Vadodara

I hope this message finds you well. I am writing to bring to your attention a concerning issue I experienced during my recent visit to your restaurant. Unfortunately, my dining experience was marred by the unprofessional behavior of your staff, instances of favoritism, and the manipulation of waiting numbers for known individuals.

Firstly, I would like to express my disappointment with the rudeness displayed by some members of your staff. The level of customer service provided was far below the standard I have come to expect from your establishment. The waitstaff was impolite, unhelpful, and showed a lack of respect towards me and other patrons. Such behavior not only tarnishes the reputation of your restaurant but also creates an unwelcoming atmosphere for guests.

Furthermore, I observed instances of favoritism, where certain individuals known to your staff were given preferential treatment. This included skipping ahead in the waiting queue, receiving quicker service, and overall better attention from the staff. As a loyal customer who has frequented your restaurant, I find this practice deeply unfair and against the principles of fairness and equal treatment that any reputable establishment should uphold.

Lastly, it came to my attention that waiting numbers were manipulated to accommodate known individuals, allowing them to bypass others who were patiently waiting their turn. This blatant disregard for the integrity of the waiting system not only undermines the trust of your customers but also creates an environment of inequality and dissatisfaction. Every customer, regardless of their connection to the staff, should be treated fairly and according to the rules in place.

I am reaching out to you as I believe it is essential for you, as the management, to be aware of these issues and take immediate action to rectify them. To ensure the reputation and success of your restaurant, I kindly request that you address the following concerns:

1. Reinforce the importance of professionalism and courteous behavior with your staff members, reminding them of the impact their conduct has on customer satisfaction.

2. Implement a fair and transparent waiting system that cannot be manipulated, ensuring that all customers are treated equitably and in the order of their arrival.

3. Train your staff on providing consistent and unbiased service to all guests, regardless of their familiarity or relationship with the establishment.

4. Establish a feedback mechanism or complaint resolution process that allows customers to report instances of rudeness, favoritism, or other concerns, and ensure that appropriate actions are taken to address them promptly.

I trust that you will take this matter seriously and promptly investigate and address the issues raised. As a loyal customer, I sincerely hope that you will take the necessary steps to rectify the situation and maintain the high standards that your restaurant has been known for.