Stellar Kitchen — Restaurant in Gujarat

I hope this message finds you well. I am writing to bring to your attention a concerning issue I experienced during my recent visit to your restaurant. Unfortunately, my dining experience was marred by the unprofessional behavior of your staff, instances of favoritism, and the manipulation of waiting numbers for known individuals.

Firstly, I would like to express my disappointment with the rudeness displayed by some members of your staff. The level of customer service provided was far below the standard I have come to expect from your establishment. The waitstaff was impolite, unhelpful, and showed a lack of respect towards me and other patrons. Such behavior not only tarnishes the reputation of your restaurant but also creates an unwelcoming atmosphere for guests.

Furthermore, I observed instances of favoritism, where certain individuals known to your staff were given preferential treatment. This included skipping ahead in the waiting queue, receiving quicker service, and overall better attention from the staff. As a loyal customer who has frequented your restaurant, I find this practice deeply unfair and against the principles of fairness and equal treatment that any reputable establishment should uphold.

Lastly, it came to my attention that waiting numbers were manipulated to accommodate known individuals, allowing them to bypass others who were patiently waiting their turn. This blatant disregard for the integrity of the waiting system not only undermines the trust of your customers but also creates an environment of inequality and dissatisfaction. Every customer, regardless of their connection to the staff, should be treated fairly and according to the rules in place.

I am reaching out to you as I believe it is essential for you, as the management, to be aware of these issues and take immediate action to rectify them. To ensure the reputation and success of your restaurant, I kindly request that you address the following concerns:

Reinforce the importance of professionalism and courteous behavior with your staff members, reminding them of the impact their conduct has on customer satisfaction.

Implement a fair and transparent waiting system that cannot be manipulated, ensuring that all customers are treated equitably and in the order of their arrival.

Train your staff on providing consistent and unbiased service to all guests, regardless of their familiarity or relationship with the establishment.

Establish a feedback mechanism or complaint resolution process that allows customers to report instances of rudeness, favoritism, or other concerns, and ensure that appropriate actions are taken to address them promptly.

I trust that you will take this matter seriously and promptly investigate and address the issues raised. As a loyal customer, I sincerely hope that you will take the necessary steps to rectify the situation and maintain the high standards that your restaurant has...

I'm so happy I got to know about Stellar Kitchen! I've been there many times, being satisfied every single time! The signature Stellar Wall and live music (including a guitarist, keyboardist, and vocalist) really add to the uniqueness Stellar portraits. The ambience is really amazing and the service is fast and professional. Many different sitting options ranging from tables, family hexagon booths, banquet halls, and couple seats. The lower floor of Stellar features live music and the Café located on the upper floor includes live TV. I mean who doesn't enjoy eating and watching cricket?!? The Stellar menu literally has everything you could be thinking of eating at the moment. Food cultures ranging from Chinese, South Indian, Italian, Indian, Punjabi, and more. Some really "stellar" dishes we tasted were, Chilly Paneer, Hyderabadi Biryani, Schezwan Noodles, Club Sandwich, Italian Sizzler, Peshawari Paneer Tikka, and Paneer Tikka Masala. The butterscotch milkshake, sizzling brownie, and falooda are heavenly as well! Every plate served its own uniqueness and every plate was an amazing experience that left us full, but wanting more. This may be the best restaurant I've ever been too. The live music, professional staff, and "stellar" food really make this place one of a kind. It's an amazing place to go with a big crowd. The vocalist sings songs for your birthday and anniversary as well. You can also request special songs to be sung to enjoy your special night at this divine restaurant. If you have not tried Stellar yet, I highly recommend you eat there tonight! It will leave you with an unforgettable...

First time Visit with family ..and had great and amazing experience.

Experience of dining is superb. Service is fast. Ambiance is good. Dinning with live music. A young talented guys entertain with live music and they also fulfill your wishes.

There is NO manual Menu card, it is available through scanner only available at desk, though idea is techno friendly.

The food is simply exceptional. The menu features a wide variety of dishes, each one beautifully presented and bursting with flavor. From the appetizers to the entrees, everything is prepared with the freshest ingredients and a real passion for great cooking. Food was awesome - start with Monchow Soup, and especially soya chap- first time tried and love the taste. Also different new varieties tried first time, and also Veg Kolhapuri and Garlic Naan added in list.

The staff are friendly, knowledgeable, attentive, and well manner they go out of their way to make sure that every guest is well taken care of. Whether you need a recommendation on the menu, they are always happy to serve you in better way.

If you want to have a romantic evening with your spouse, girl friend or fiancé. This is the right place to enjoy your day..

They have nice seating arrangements in the open premises.

Staller kitchen is located on main road side, however there no parking issue, they have also arranged parking attendant over there.

Enjoyed a lot with family and delicious food of...