KFC — Restaurant in Gurugram District

Horrendous Review of KFC and Its Rude Manager

My visit to KFC was an absolute disgrace. The store manager acted like a tyrant, treating paying customers as if we were begging for food. His arrogance was unmatched—he sneered at complaints, dismissed concerns with a wave of his hand, and made it painfully clear that he couldn’t care less about customer satisfaction.

The food itself was revolting. The chicken was stale, re-fried multiple times, rubbery, and reeked of old oil. It was as if they had scraped the bottom of the fryer and served us leftovers from a week ago. When I pointed out the issue, the manager’s response was beyond appalling. Instead of addressing the complaint, he snatched the half-eaten pieces off my table and had the audacity to mix them into a fresh batch, ready to be served to unsuspecting customers.

When confronted about his unhygienic and disgusting behavior, he smirked and bluntly told me that if I didn’t like it, I could “feel free to never come back.” The sheer lack of professionalism, basic hygiene, and human decency in this place is shocking.

This was, without a doubt, the most vile, unhygienic, and insulting fast-food experience I have ever had. If you value your health, dignity, and...

The staff should be replaced with some educated professionals who are serious for their job.

Current staff is unprofessional and illiterate.

Store manager yelled at me for requesting fresh food.

I requested fresh food, told them 4 times take your time, I have enough free time and not in hurry. Still, they served me the leftovers.

The staff member including store manager responded rudely and dismissively, saying “Do whatever you want” in a disrespectful tone. This kind of attitude towards a customer is completely unacceptable.

I request that you look into this matter and take appropriate action to ensure better customer service...

This I have brought 2 times from this store and both the times, I got rotten and stale food that stinks like rotten fish and taste sour. This is to bad and in my order I belive only one item was rotten and due to improper kitchen practices all the chicken was contaminated and stank like rotten fish.

Please aoivd going to this branch as due to improper food handling practices all the food they have in stock / storage is contaminated.

I don't write bad reviews easily but I am writing this one...