Domino's Pizza | Sector 22, Faridabad — Restaurant in Haryana

Subject: Urgent Complaint Regarding Billing Irregularities and Unprofessional Conduct – Domino’s Sector 22, Faridabad

Dear Domino’s Customer Care Team,

I am writing to formally lodge a complaint regarding an incident that occurred at your Domino’s outlet in Sector 22, Faridabad on 12th August 2025 between 1:00 PM and 1:30 PM.

I visited the outlet at around 1:05 PM to purchase a Medium Veg Mushroom Tomato Onion Pizza (Order under the name Gourav). The following issues occurred:

No Bill Provided Initially – When I placed my order, the cashier did not provide a bill. After 10 minutes, my order was ready, but I still was not given one. Upon requesting, I was handed only an order slip, which is not a valid bill.

Unprofessional Behavior – When I insisted on receiving the proper bill, the cashier called other staff members, who began laughing and making fun of my request. I even showed a bill from another restaurant to explain the difference, but my concern was dismissed.

Incorrect Bill Issued – Another staff member finally issued a bill, but it showed an “Amount Due” despite my payment being made in full via cash. When I asked why online payment was refused, they simply stated, “We don’t accept online.”

Mockery by Staff – One male staff member mocked me by making a joke about “Dew” (soft drink) when I mentioned the word “due.”

Bill Correction Only After My Persistence – Eventually, another staff member corrected the due amount in the system and reprinted the correct bill.

I strongly believe this may indicate irregular billing practices or a potential scam occurring at this outlet. I request you to review the CCTV footage for the date and time mentioned to verify my claims.

As a regular customer of Domino’s, I expect professionalism, transparency in billing, and respectful treatment. This experience was disappointing and unacceptable.

I request a prompt investigation into this matter and appropriate action against the staff involved. Please also confirm in writing that my complaint has been received and will be addressed.

Details:

Date & Time: 12th August 2025, 1:00 PM – 1:30 PM

Location: Domino’s Sector 22, Faridabad

Order Name: Gourav

Order: Medium Veg Mushroom Tomato Onion Pizza

Thank you for your immediate attention to this...

VThe staff here is incredibly unethical and unprofessional. They overpromise and deliver nothing but disappointment.

I ordered pizza from this place, expecting it to be delivered hot and fresh. But guess what? It took over an hour to arrive, and it was cold! When I complained, they accepted the mistake and offered to let me order again in future with COD, promising to pay for the pizza.

But here’s the catch: when I actually placed the order, they denied it because of a new policy that supposedly prevents them from giving out pizzas. They even closed the ticket without providing any written resolution.

It’s clear that the staff here is unable to stand by their statements and commitments. They’re not only unprofessional, but they’re...

I mean there is mo way one can give feedback on Domino's app . I have been a loyal customer of Domino's, i personally lovee the food there. But I'm very disappointed with this very store in sec 22 , faridabad. They don't take delivery seriously, they don't provide good food with almost 0 toppings and cheese, i had sweetcorn pizza yesterday, attaching the image is this what we are paying for i mean why? If you cannot provide better just discontinue the budget friendly range . They tricked me in giving refund said make COD and you don't have to pay, then delivery boy literally asked me to pay and even ask me to talk to his supervisor who said I'll paytm you the money. I want strict action to be taken for this...