Haveli Solan — Restaurant in Himachal Pradesh

We heard a lot of good things about Haveli restaurant, and this was our first time visiting. The place is maintained very well, the music was pleasant, service was quick, and the girl who served us had a nice nature and was well-groomed, though her smile was missing. However, as a hotelier, we noticed some important issues.

When we entered, no one welcomed us. We went to the buffet area and a girl in a pent shirt came and said there was no buffet, but her tone was rude and unwelcoming, which was disappointing.

After sitting down, we received menus that were torn and stained—unhygienic for any restaurant. The chairs were like stools without backrests, which was uncomfortable; proper dining chairs with back support should be provided.

When we asked for a hand wash, the girl said it was one level down and promised a finger bowl. However, no finger bowl was brought until the food arrived, so at last, we had to go down for hand washing ourselves.

We placed drink orders but had to specifically ask the girl serving us for a straw, which should be offered proactively. The bartender’s grooming was careless; his tie was loose and hair messy. The cocktail, a cosmopolitan, was bitter and poorly balanced. A proper cosmopolitan should be a smooth, refreshing mix of vodka, cranberry, lime, and triple sec, with a timely garnish of a neatly cut lemon or orange twist. Here, the garnish was inside the drink and not properly cut.

The chicken biryani was a major letdown. The chicken smelled unpleasant and was overwhelmingly spicy without balanced flavors. The rice was sticky rather than fluffy.

As I like sweet dishes, I wanted to order dessert, but no one came to take the order. Instead, the staff were busy chit-chatting with the chef in a corner rather than attending to guests. Despite the restaurant not being busy, no one took feedback or ensured guest satisfaction.

When it was time to leave, we had to ask for the bill instead of it being offered politely and promptly.

Compared to the taste, the prices were very high. It would have been better to have roadside food than pay so much for mediocre quality.

I wanted to share this feedback personally with someone from the restaurant, but no one came to ask. Sorry for writing it here, but this was the only way to communicate my experience.

One happy customer will return, but a dissatisfied customer can decrease the number of your customers. Basic hospitality like warm greetings, clean menus, professional grooming, attentive service, comfortable seating, and timely bill presentation are essential but were lacking here.

We hope this honest feedback helps Haveli improve its...

The only thing I like about this place is service. Servers are always happy to help.

Apart from that, food is extremely bland. I guess salt and spices are too expensive for "Haveli"

Couple of friends got food poisoning from here. Resulting in diarrhoea and stomach ache. I guess they don't server fresh food in buffet.

I've been here 3 times, never again in my life. First 2 experience were "meehhh and satisfactory" but this third time it helped us to take a decision of never visit this "dhaba" ever again.

Chicken was all the same. Their "chef" doesn't know what tandoori chicken is. Is so bland that even my dog can eat it. No spice no salt. Nothing at all except the food color on top.

Coming to deserts in buffet. Everything is just rubbish. And every single thing will taste like sugar.

I will give you a better idea guys. Maybe buy cooked food from good restaurants in Solan and deserts from some great sweet shops of solan. I can even recommend you the shops, if you need help with that.

Been living in Solan for 30+ years now but never had such a...

First and foremost, the ambience of the restaurant is truly remarkable. The interiors are tastefully decorated with rich traditional Indian artefacts, and the lighting was just perfect for a dinner setting. The entire atmosphere was cosy and perfect for spending time with friends and family.

Moving on to the food, it was indeed a feast for the taste buds. The dishes were cooked to perfection and were visually appealing. The flavors were unique and had an authentic Indian touch to them. There were plenty of vegetarian and non-vegetarian options to choose from, and the staff was very helpful in recommending dishes, too.

The service at Haveli deserves a special mention one of their staff, Shalu Jaiswal, very attentive to our needs. She went out of her way to make sure that our dining experience was enjoyable and ensured that we were well taken care of throughout the entire meal.

All in all, Haveli is definitely worth a visit if you're in the mood for some delicious Indian cuisine with an amazing ambience and service. I will certainly be...