Le Sparrow Beach Resort

Avoid this restaurant like the Plague!!! These guys do not honour reservations despite me booking a table  in advance( the previous day)... Which clearly shows they neither value your business nor your time. And then they stupidly giggle when you question them about it, making you wonder about their seriousness, sanity and intelligence!!!!

I had visited  their restaurant in person the previous day and booked a table reservation for 15 people for 9 PM the next day, which was noted in their register. This was for a special  occasion. Couple of hours later on the same day, I got a call from them stating that since it is a weekend, they cannot hold the table till 9 PM and requested if I could come at 7:30 PM and that they will hold the table for us till 7:45 PM, to which I replied ok and that We will be there between 7:30 and 7:45 PM.

Next day at 7:15 PM, before starting out, I called them to confirm that we will be reaching by 7:35-7:40... The guy bluntly said they cannot hold the table till 7:45 and that they now have people "waiting outside in queue". I lost it and asked him to cancel the reservation. Bloody hell, what does " people waiting outside in queue" have anything to do with my advance reservation???

Do your own words have no value, honor or meaning? Or do you need to be told what "reservation" means? Please tell your fellows to look it up in the Oxford Dictionary if your guys do not understand the meaning of the word!

What is ironic is that there are small shacks selling food on the Panambur beach who have a far better customer centric approach to customers. They are far more welcoming and they are willing to do everything they can to make you comfortable in the little space they have. May be your "big A/C restaurant on the beach" can depute your people to such shacks to make them understand what customer service is.

If you guys do not know how to hold reservation that was made in advance and arrival was well within the promised time, why do you guys take reservations? You guys are turning yourself into a laughing stock in Mangalore. More and more people are finding out about how overrated you are and what kind of a sham you guys a running in the name of a restaurant on the beach!

Thank you for ruining our evening and shame on you people! You guys will not last long in the business with this attitude, poor customer relationship management and arrogance of yours. JOKERS!!!!

EDIT: these guys seem to have a scripted reply which promises improvement, copy/paste for every negative review. But the numerous negative reviews prove they are not serious and their main target are the one time tourist visitors to Mangalore and Panambur beach. Locals who know the truth about this pathetic , sham of a restaurant, will never re-visit this place.