Hill Spice Restaurant — Restaurant in Kerala

Hospitality Review: Unmet Expectations

Following a lengthy 5-hour drive from Kodaikanal, we arrived at this establishment at 3:30pm, guided by Google Maps and positive reviews. Unfortunately, our experience did not match our anticipation.

Upon our arrival, we informed the management that we were there solely to dine at their restaurant. This seemed to shift their demeanor, leading to a less welcoming attitude. They asked us to wait outside, only to inform us later that they could serve just tea and coffee, not the meal we were looking forward to.

Suggestions for Improvement: Google Maps Listing Clarity: If the restaurant is exclusive to guests staying on the property, this should be clearly indicated on their Google Maps listing. This would prevent any misunderstandings for those just looking to dine.

Reservation Policy Transparency: Should the restaurant operate on a reservation-only basis, it's crucial that this information is prominently displayed in their online listing.

Accurate Kitchen Hours: The operational hours of the kitchen should be precisely communicated to avoid inconvenience to guests.

The journey to this location in Munnar is not easy drive. In light of this, accurate and clear information is essential for those making the effort to visit. Our experience underlines the need for improved communication and hospitality, particularly in remote...

I recently dined at this restaurant and opted for their chicken biryani and fried rice. The chicken biryani was aromatic and flavorful, with tender pieces of chicken and infused with rich spices. Each bite was a delightful blend of savoy, making it a satisfying choice for any biryani enthusiast.

The fried rice complemented the biryani well, offering a lighter alternative with a mix of vegetables and egg. The rice was fluffy and not overly oily, showcasing a balanced seasoning that didn't overpower the natural taste of the ingredients.

Overall, the restaurant provided a pleasant dining experience with prompt service and well-prepared dishes. If you're craving authentic Kerala and multi cuisine, this place is...

I did not stay here but visited the place for lunch. The ambience is simply amazing and you feel like you are in a different world altogether. The one star is only for the ambience! The restaurant is a disappointment. The restaurant staff is not good on their service part and you need to ask them for everything. Also the food is very expensive as compared to other places in Munnar. My friend and I ordered one veg and one non-veg dish. The chicken served was very hard, so I asked them to change it. They did, but again it was the same. It is really not expected from a...