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Third class restaurant staff in the world, it was my mistake to entered, I apologized, because my 4 years son was so Hungary he want Orange juice, it was Pathatic,should teach the staff how to behave first , complaints are general come in the hospitality industry , its usual, because dealing with taste and preferances , it will be different from person to person, i order for an orange juice for my son, he regret to drink, he told that its too bitter, i thought that he don't want to drink, i tasted, yes it is too bitter, i inform the juice making bangali gentleman, he told that he cant do anything, then i came to cash counter, i hope that he Will be tha manager, look Wise like that, i repeated my complaints about the juice, he regret it, by mistake i purchased BBQ qter portion, i accepted my mistake, wrongly choosen, one advice to the Director or The GM, give proper training to staff how to solve complaints and how to behave, ambiance is not everything, taste its ok, but the communication, should teach your staff, if they dont know how to make the orange juice, 🤔🤔🤔🤔 its shame,l
Free training topic your staff.
Teach them when complaints comes, the word LAST
L - Lesson the complaints carefully A - Apologize for the mistake S - Slove the complaints T - Thanking...
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What i appreciate The place was clean 2.The wash rooms were clean 3.The pepper chicken,butter chicken,appam,chicken biryani were nice What needs to be drastically improved 1.Courtesy levels Communication to customers about delay in food 3.Biryani served was COLD when asked to served hot the ladyserver said that's how it is cannot be re heated.It sounded very rude The post requesting another server,the same was re heated n served Some dishes came after the others had finished their food 5.The drinks never came and when we said to cancel,they suddenly arrived when we had finished food MOST OF THE MENU ITEMS WERE NOT AVAILAIBLE 7.SERVICE WAS SLOOOOWWWW I think the place is not equipped to handle tables...
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Situated besides the DC college, it offers a nice cozy atmosphere with ample car parking space. The service of the staff though is just average. Food experience is satisfactory. Breakfast cuisines are somewhat limited at occasions.Hygienic and state of the art restrooms and hence suitable for a stop for long rides. One unique aspect of this place was that they clearly mentioned the fact that they use Ajinomoto in their Chinese cuisines along with a small advisory remark that they could choose to avoid it. Haven't seen that in any hotel till date and kudos to the management...
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