Domino's Pizza | Taroda Bk., Nanded — Restaurant in Maharashtra

Worst Experience with Domino’s – Extremely Poor Service I recently ordered from Domino's Ashtvinayak Nagar, Nanded, and had the worst experience ever. I placed my order at 10:11 PM, and despite the 30-minute delivery guarantee, my order took a ridiculous 1 hour and 50 minutes to arrive! For the first 45 minutes, the status on the app showed "being baked," and there was no way to contact the store due to a "technical issue" with their number. I raised a complaint, but all I got was a message that they’d call me within 24 hours – seriously? After 1 hour and 30 minutes, I finally got a call from the delivery person who said the order would arrive in 15 minutes, even though Domino's is just 10 minutes away from my location. The delivery person was extremely rude when I tried to follow up and didn't respond properly. When I refused to take the order after such a long delay, he just said “ok” and hung up. Tracking showed the delivery partner was near my place, but it still took another 13 minutes for him to call again. Finally, after waiting for 1 hour and 50 minutes, the order arrived, but I had already refused to accept it due to the excessive delay and poor service. which completely ruined my experience and mood. Such a disappointing and frustrating experience with Domino’s – not what I expected at all. Absolutely terrible service. Will think twice before ordering again from...

Worst Experience Ever at Domino’s – Shameful Service!

I want to bring to your attention the horrible experience me and my family had at one of your Domino’s stores. We went there excited to enjoy the 799 6-in-1 pizza offer, but what we got was broken, badly prepared pizza that looked like a joke. When I politely asked the staff to replace it, they started arguing instead of solving the issue.

They told us to wait 30 minutes for the replacement – fine, we waited. But to our shock, they kept taking other orders and ignored us completely. After 30 minutes, when I asked again, they started shouting and quarrelling. One of them even said, “If you want, you come, bake and take it yourself.” Is this how you treat your customers?

My family and I felt threatened and insulted. We were scared and shocked by how your staff behaved – like we were criminals for just asking what we paid for. This is absolutely unacceptable. We had a terrible time, and it has completely ruined our trust in Domino’s.

This kind of behaviour is disgusting. I demand that strict action is taken against the staff responsible and that Domino’s ensures no other customer has to face such...

I regularly order from Domino's at Salasar Square, and while the food is usually good, I’ve faced several issues in the past with my deliveries. On multiple occasions, items were missing from my order—sometimes chilli flakes and oregano packets were forgotten, other times, the Paneer Tikka stuffed garlic bread wasn’t delivered at all. These incidents have happened several times recently, which was quite frustrating.

However, today I had a much better experience after speaking with one of their staff members, Aarti. I discussed my concerns with her, and she was very understanding and empathetic. To make up for the previous mistakes, she offered me a complimentary Paneer Stuffed Garlic Bread, which was a nice gesture. Additionally, the pizza I ordered today was perfectly prepared with all the toppings in place.

Overall, my experience with today’s order was excellent, and Aarti's willingness to address my concerns really made a difference. Hopefully, I won’t face similar issues in the future. Thanks to her, today’s experience was...