New Poona Bakery ( Superstore Factory Outlet )

While I had good experience earlier with Poona Bakery at Bhumkar Chowk , I am compelled to share this one event or total ignorance and pathetic service by them . I did ordered a cake 🎂 for my friends birthday by visiting them in person, two days in advance. I spent almost 45minutes at the store to explain the design and place the order and even made the around half of the payment in advance. Also took their number and asked them to keep it ready in evening the 2nd next day. Now a day and a half later , birthday evening was there. I went there to pick the cake. Imagine what they told me !

THEY FOGOT TO MAKE THE CAKE. Yes! THEY FORGOT TO MAKE THE CAKE.

Imagine this.. And infuriated and deeply frustrated , when I asked them to refund , some accountant said that he will have to "ASK" the manager if he can refund the money or not.

Such pathetic, non sense and careless attitude.

Finally , I returned empty handed, to my friends birthday deeply embarrassed and disappointed because of such unprofessional service. I was a regular customer and then I left Poona Bakery forever .

Beware !