Surves Pure Nonveg — Restaurant in Maharashtra

ENGLISH: I have been recently a regular customer of this Branch near Bhekrainagar Jakat Naka Bus Depot on Pune Saswad Road, Ahead of Hadapsar. The staff was earlier good. Recently they have hired Female staff and My Experience was Not Great at All When I asked the lady about the meat used in the Mutton Biryani I ordered was of Goat or Bolhai (Sheep) - She Directly asked me whether I believe in Buddha or Not seeing my Mobile Cover with Buddha print on it. When I said a Yes I beleive in Buddha she Bluntly Stated: " THEN HOW DOES IT MATTER IF YOUR EATING GOAT OR BOLHAI( SHEEP) and then started giving me explanation of Khandoba and so on...

I felt very weird and UNPROFESSIONAL about this experience. My simple question was what meat was used - it could have been answered and ended the topic, instead I was judged on my mobile cover.

The Mutton Biryani was not worth the taste and I had to leave in between of the food!

People nowadays are bringing religion into everything!! Where is the customer service!!? Proper training should be given to such Bluntly speaking staff.

I also expressed my inconvenient experience at the billing counter to two male attendants, they instead of listening to me properly, started taking the lady staff side and explaining to me that she was a great devotee of Khandoba and so on!! ..and this put me in the Spot, making me think whether it was worth even giving a Feedback here in this situation!! Really not Acceptable!

I am a regular customer of Surves, but this experience DISAPPOINTED ME! As hospitality also plays an important role, even if a hotel / restaurant has good ambience and food but the Most important is the treatment of a customer, which is IMPORTANT and ofcourse we pay for the food not to get judged or treated this way!!

Please Train your staff speech, on a Serious Note! Thanks 🙏🏼

MARATHI: हडपसरच्या पुढे पुणे सासवड रोडवरील भेकराईनगर जकात नाका बस डेपोजवळ या शाखेचा मी अलीकडेच नियमित ग्राहक आहे. पूर्वीचा स्टाफ चांगला होता. अलीकडे त्यांनी महिला कर्मचारी नियुक्त केले आहेत आणि माझा अनुभव अजिबात चांगला नव्हता जेव्हा मी त्या बाईला मटण बिर्याणीमध्ये वापरल्या जाणाऱ्या मांसाविषयी विचारले तेव्हा मी बकरीचे किंवा बोल्हाईचे (मेंढी) ऑर्डर केले होते - तिने मला थेट विचारले की मी बुद्धावर विश्वास ठेवतो की त्यावर बुद्ध प्रिंट असलेले माझे मोबाइल कव्हर पाहत नाही. मी बुद्धावर माझा विश्वास आहे म्हटल्यावर ती स्पष्टपणे म्हणाली: "मग तुमची शेळी किंवा बोल्हाई (मेंढी) खाल्ल्यास काय फरक पडतो आणि मग मला खंडोबाचे स्पष्टीकरण द्यायला सुरुवात केली...

मला हा अनुभव खूप विचित्र आणि UNPROFESSIONAL वाटला. माझा साधा प्रश्न म्हणजे काय मांस वापरले होते - त्याचे उत्तर देता आले असते आणि विषय संपवता आला असता, त्याऐवजी माझ्या मोबाईल कव्हरवर माझा न्याय केला गेला.

मटण बिर्याणीला चविष्ट किंमत नव्हती आणि मला जेवणाच्या मध्येच सोडावे लागले!

लोक आजकाल प्रत्येक गोष्टीत धर्म आणत आहेत!! ग्राहक सेवा कुठे आहे!!? अशा स्पष्ट बोलणाऱ्या कर्मचाऱ्यांना योग्य प्रशिक्षण दिले पाहिजे.

मी बिलिंग काउंटरवर माझा गैरसोयीचा अनुभव दोन पुरूष अटेंडंट्ससमोर व्यक्त केला, त्यांनी माझे नीट ऐकण्याऐवजी महिला स्टाफची बाजू घेऊन मला समजावून सांगायला सुरुवात केली की ती खंडोबाची मोठी भक्त आहे वगैरे वगैरे!! ..आणि याने मला स्पॉटवर ठेवले, मला असे वाटले की या परिस्थितीत येथे प्रतिक्रिया देणे योग्य आहे का!! खरंच मान्य नाही!

मी Surves चा नियमित ग्राहक आहे, पण या अनुभवाने मला निराश केले! हॉटेल/रेस्टॉरंटमध्ये चांगले वातावरण आणि जेवण असले तरीही आदरातिथ्य ही महत्त्वाची भूमिका बजावते, परंतु सर्वात महत्त्वाचे म्हणजे ग्राहकाची वागणूक, जी महत्त्वाची आहे आणि अर्थातच अशा प्रकारे न्याय किंवा वागणूक मिळू नये म्हणून आम्ही अन्नासाठी पैसे देतो!!

कृपया तुमच्या कर्मचाऱ्यांच्या भाषणाला गंभीरपणे प्रशिक्षण द्या!...

Here’s a well-crafted review you can use for a non-vegetarian restaurant:

"An absolute delight for non-veg lovers! This restaurant offers a perfect blend of flavors and freshness in every dish. From tender, juicy kebabs to perfectly spiced curries, every bite feels like a celebration of culinary artistry. The ambiance is warm and inviting, and the staff is attentive and courteous.

The signature dishes are a must-try, especially the (insert specific dish like 'butter chicken' or 'mutton biryani'), which is rich, flavorful, and cooked to perfection. Their seafood options are equally commendable, with fresh, aromatic preparations that stand out.

Portion sizes are generous, and the pricing is reasonable for the quality and taste offered. Whether you're here for a quick lunch or a leisurely dinner, this place is guaranteed to leave you craving more. Highly recommend for anyone who loves authentic and mouth-watering non-vegetarian cuisine!"

If you'd like, I can customize this further with specific dishes or details about a particular restaurant. Let me...

My new favorite Indian place in the area by a wide margin. I'm still a fan some dishes elsewhere (best Mutton Kharda: Mutton Kheema, best Naan: Mutton Pulao, Dalcha), but overall, this place blows the other guys away. All of the Mutton entrees I've tried have been outstanding, including Mutton masala, kheema, and kharda. The roasted mutton appetizer with onions and peppers (can't recall the name) was amazing. Can't comment on the service or atmosphere, as all but one of my experiences have been take-out, but everyone seems quite friendly, and they have done a good job with the space (which was all that great to begin with). I would probably award 5+ stars I also got the mutton soup once because I had a cold and needed a backup in case I couldn't stomach the normal fare that the rest of my family wanted. I suppose it's what you get for ordering mutton soup at an...