Toni Daa Dhaba — Restaurant in Maharashtra

I am absolutely appalled by the dining experience I had at Tony D Dhaba on the Old Mumbai-Pune Highway last Saturday. We ordered chicken masala, and it was unbearably salty. We raised the issue with the captain, who then had the manager, Mr. Mukhtar Ansari, come over.

Instead of handling the situation with any semblance of professionalism, Mr. Ansari had the audacity to taste the dish himself at our table and then questioned, "Do you people not eat salt or what?" This response was not only rude but completely unacceptable. His condescending attitude was completely uncalled for. As a manager, his responsibility should be to ensure that the food meets basic quality standards, not to insult the customers for expressing genuine concerns.

Moreover, the manager suggested that the dish could be replaced, but only because "according to him, the salt was fine." This is exactly why we find it completely unacceptable. The first rule in the hospitality industry is that no one should be tasting the food at the table—the dish should be sent back to the kitchen where the chefs, who are supposed to be responsible for the food, can verify its quality.

It’s your duty to resolve complaints with courtesy and professionalism, not dismiss them with arrogance. If a customer points out an issue with food, you rectify the mistake—you don’t belittle them. The complete lack of respect and poor customer service ruined our entire experience.

I won’t be returning to Tony D Dhaba, and I will make sure to share my experience with others. It’s clear that customer service and food quality are not priorities for this place. Absolutely...

Toni Daa Dhaba, located in Pune, is a hidden gem that offers a delightful culinary experience. This humble eatery is known for its authentic Punjabi cuisine and welcoming ambiance. With a seating capacity that caters to both small and large groups, it is a perfect spot for family gatherings or casual dining.

The menu at Toni Daa Dhaba boasts a wide variety of dishes, each prepared with utmost care and attention to detail. From aromatic curries to tandoori delights, every item on the menu is a treat for the taste buds. The restaurant's signature dish, the Butter Chicken, is a must-try. The succulent pieces of chicken simmered in a rich and creamy tomato-based gravy are a true indulgence.

The portions served at Toni Daa Dhaba are generous, ensuring that guests leave with satisfied appetites. The staff members are friendly, attentive, and always ready to assist in choosing the perfect combination of dishes. The service is prompt, and the food is served piping hot.

The ambiance of Toni Daa Dhaba is simple and rustic, creating a cozy atmosphere that adds to the overall dining experience. The restaurant is clean and well-maintained, ensuring a comfortable and hygienic environment for diners.

In conclusion, Toni Daa Dhaba in Pune is a fantastic place to relish authentic Punjabi cuisine. With its delicious food, warm hospitality, and inviting ambiance, it guarantees a memorable dining experience. Whether you're a fan of Punjabi cuisine or simply looking for a new culinary adventure, Toni Daa Dhaba is definitely...

Disclaimer - This is pure Personal Experience and Not A Bad Review.

We Had a very Bad experience of Hygiene. We four friends visites the Hotel on 10th July. & ordered Beer along with food. After serving it into Glasses, in my Glass a House Fly droped. As there were many house fly's. We called the waiter and requested to replace it, to our surprise he hisitated and dinied first. After some arguments he called his Manager we thought manager will understand the concern and will replace it easily. But we got shocked after hearing his words at first that it is our mistake we should have covered the beer with coasters which was given to place the beer mugs. & Second they will not replace it. So we holded our food orders and decided to leave then some how manager replaced it. After having that mug of Beer, we were about to order another Round and AGAIN ONE House Fly droped in my Glass Again.😂😂 It was so much Dramatic event for all of us. Even manager also got pissed after we paid the bill and showed him the mug. It literally unbelievable for anyone. But yes it happened. So a word of adivce please cover your glasses before any House Fly comes to share with you the Expensive Beer with you. Or atleast sprinkle some drops of Beer on table so that Flies will enjoys it peacefully and may not ruin your moment's. 😂

Attached both the pics with Feedback form. This is not a bad review but our own experience. Hotel Ambience and Food with other things are certainly good.

P.s. Hotel feedback form is...