Boston & Co. American Eatery — Restaurant in Patiala

Complaint Regarding Poor Service and Incorrect Billing – Urban Estate Phase 2 Boston Special

Dear Customer Support

I am writing to express my dissatisfaction with the service I recently received at your Urban Estate Phase 2 Boston Special location.

The staff, particularly Pardeep, displayed unprofessional and rude behavior. There was an unacceptable delay in processing my order. I chose to cancel the order from my side due to the delay. However, despite the cancellation, the cancelled item was still added to my bill, and I was charged for it.

This experience was highly disappointing and not what I expect from a reputable establishment. I request a prompt resolution, including:

A refund for the cancelled item that was incorrectly billed. Appropriate action or training for the staff involved to ensure better service in the future.

Please treat this matter with urgency and confirm once it has...

I was really looking forward to trying Boston Bites Cafe, given my positive experience at their Leela Bhawan location. Unfortunately, this outlet fell far short of my expectations.

The quality of food was surprisingly bad, and I regret to say that it even gave me food poisoning. As a customer, it's unacceptable to compromise on quality and risk the health and well-being of patrons.

Given my previous positive experience, I hope the management takes immediate action to rectify the issues at this outlet and ensures that customers receive the same quality and standards across all locations.

Until then, I would advise caution to...

Disappointing Experience

This branch of Boston & Co is nowhere near the standard of their Mohali outlets. The staff was unprofessional and seemed disinterested in basic service. I ordered a cold coffee, but to my surprise, it was served without any ice — definitely not what you expect when you ask for a cold beverage. The ambiance was also very poor — there were bees around, which made it feel more like a roadside dhaba than a café. On top of that, the food was below average in taste and quality. Definitely not...