ASF American Style Fried ( Silver Plaza Mall ) — Restaurant in Punjab

Unprofessional Staff Behavior at ASF Branch (Silver Plaza)

Dear [ASF Management],

I would like to bring to your attention an unpleasant experience I had at your ASF Branch located in Silver Plaza. During my visit, I approached the counter to place an order for a 12-pcs chicken bucket. Unfortunately, the female staff member present at the counter did not seem to understand my request. Instead of seeking clarification or attempting to assist me further, she laughed and walked away into the kitchen. She then asked a male staff member to take over at the counter. I found this behavior to be unprofessional and disrespectful, especially in front of a customer. Staff members should be familiar with the menu and should maintain a respectful and helpful attitude at all times. I sincerely hope you will take this feedback seriously and provide the necessary training to your staff to ensure better customer service in the future.

Thank you for...

Concern Regarding Insufficient Gravy in Chicken Rice Bowl

Dear ASF team

I hope this message finds you well. I am writing to bring to your attention a recurring issue with the Chicken Rice Bowl. I have noticed that the rice base often lacks sufficient gravy, which affects the overall taste and enjoyment of the dish.

Additionally, when requesting extra gravy, I am informed of additional charges. While I understand policy on add-ons, ensuring an adequate amount of gravy in the original serving would enhance the quality of the meal and customer satisfaction.

I kindly request you to address this matter to maintain the high standards associated with your brand. Thank you for your attention to this concern.

Looking forward to a...

Not so American The quality of chicken isn't upto standard , I personally felt that, bought twice but it was ok both times. Menu is limited and sharp, which is good Bought chicken popcorn which had excessive salty crust, a little improvements would make it good Prices are ok, quantity is mentioned in prices, which is a plus !

Update : tried again , still disappointing, tried mutton roller which was served after waiting of 45 minutes, but still...