Basant Restaurant & Ice Cream Cafe Best restaurant in bathinda — Restaurant in Punjab

I had a very unpleasant experience at this BASANT (Basant Restaurant & Ice Cream Cafe ) . Last night, I had a party with my colleagues. From the moment I arrived, It felt like guests were being treated as a burden rather than customers. The hotel policies are equally frustrating. They are extremely rigid and lack basic customer consideration. Simple requests were denied without any explanation, and when I tried to clarify things, the manager was completely uncooperative and dismissive, specialy Recepnist Ms.Anju It seemed like they were more interested in enforcing rules than providing a good experience. The restaurant service was no better – an unwillingness to accommodate even small modifications to the order. Overall, it felt like they had no interest in hospitality at all. Definitely not worth the money...

We visited your restaurant on Saturday, 26th July, and ordered the Afghani Malai Chaap. Unfortunately, the dish was excessively salty, so we brought it to the staff’s attention. The plate was taken back and replaced.

However, we were disappointed to find that the quantity of chaap in the replacement plate was noticeably less. When we raised this concern, we were told, “Sir, you already ate some pieces, so we adjusted the remaining accordingly.”

We felt this was unfair. As paying customers, we expected a fresh and complete replacement—not a reduced portion—especially since the issue was with the dish’s preparation,...

I visited Basant Restaurant to celebrate my wife’s birthday. We brought a cake with us and planned to have dinner there. When it was time to cut the cake, I requested them to play the birthday song. Surprisingly, they refused, even though music was already playing in the background. This was very disappointing because such a small gesture could have made the celebration more special. The overall dinner was fine, but the management should be more supportive and customer-friendly during...