Botanical cafe — Restaurant in Rajasthan

Hey, This is a dad of 2 and half year old. (you might have read reviews about the incident, wish I would have taken a video).

Me and my family with 2 and half year old had been to botanical café for a scenic and ambiance filled evening. We had just arrived and we took a table next to a family. (wonder why the café was all empty on a Friday evening, we also thought that the café must be closed, but it was open).

This is what had happened next: We sat and got busy going through the Menu. My 2.5 year-old daughter innocently played with a spoon and fork, and the fork accidentally fell. To our shock, the waiter approached, saying, "PLEASE BEHAVE YOUR CHILD, OUR GUESTS ARE GETTING DISTURBED." I was in a shock, I have never come across such rude statement ever in my entire life. I asked the waiter, whether he is saying this by his own or did the guest really complain? His response was shocking: "THE GUEST IS THE OWNER, AND HE CALLED ME TO CONVEY THIS TO YOUR TABLE." I looked around at who the guest/owner was, he was young, but arrogant at the next level. He says, we should teach our kid how to behave (yes, these are his exact words) I tried and explained that she is a toddler and its difficult to tie a toddler and make her sit idle. We as parents are utmost careful of what is safe/unsafe for our toddler. Owner says "We dont think u should give a 2 year old kid to play around with fork and spoon and scratching on table". As parents this is not for the first time we have been to a café or restaurant. My daughter did not scratch anything on your table, she took the fork for a second and accidentally it fell down. In my 33 year of life I have never heard hospitality industry person especially a owner of the hotel/café saying "I GET DISTURBED, PLEASE BEHAVE YOUR KID". The rudeness by the owner was at different level. Why do I say, the owner was arrogant and rude: a. When we told, she is just a toddler we understand that she put the fork down, he responded 'YOUR KID, YOU NEED TO MANAGE' b. He prioritised scratches on the tables, though my daughter had not even touched the table. c. He with some old grumpy folks( I had to say this, because NONE of them even told their kid the owner to behave nicely with the customers) were getting disturbed, that fork/spoon accidentally fell by my daughter. d. We said, if you are getting disturbed by us just coming in and my daughter accidentally putting the fork down, we should go to a different place "HE SAID, PLEASE GO". Never have I ever seen a hospitality industry guy talking like this to a customer. e. We said, we would review this situation in google review, " HE SAID, PLEASE GO AHEAD AND POST A REVIEW,

MORAL: If you are planning to visit the café, do not take your kids, if you do take your kids, tie them so that they don’t touch anything, they don’t talk, they don’t do anything, else the cafes cutlery will harmed, the owner and his grumpy old folks will be disturbed.

Message to Mr. Owner: My daughter did not scratch anything on your table, we know to take care of our daughter, your café is not the only café we have been, we will let our toddler explore things around, at the same time, we know how to take care, when to take care. If you were disturbed, you should have told us that your getting disturbed, you should not have played foul saying we should take care of our kid because she was playing with a fork (which she barely held for a second and accidentally fell). I am sorry that you do not understand what service means to the customers, I hope you learn this soon. MUCH MUCH disappointed, I would like to repeat that, I have never seen a hospitality industry person like this in my life, who is so so so rude to their customers. This quote is for you “Courteous treatment will make a customer a walking advertisement.” - James Cash Penney

The one who has read this review till here, thank you for reading and you can decide if you would like to visit this...

The Botanical Cafe is truly a hidden gem, and my recent dining experience there was nothing short of delightful. From the moment I walked in, I was greeted with warm smiles and a cozy ambiance that instantly made me feel at home.

Let's start with the food. The menu at the Botanical Cafe is a culinary adventure that caters to all taste buds. Each dish is expertly prepared with the freshest ingredients, bursting with flavors that leave you craving more. The attention to detail and presentation is impeccable, making every plate a work of art.

Now, let me tell you about the star of the show - the Tiramisu. Oh my goodness, the Tiramisu at the Botanical Cafe is a dream come true for any dessert lover. It's creamy, decadent, and absolutely indulgent. It was like a heavenly symphony of flavors dancing on my taste buds.

But it doesn't end there. The service provided by Vikram was simply outstanding. His genuine enthusiasm, attentiveness, and knowledge about the menu made my experience all the more enjoyable. He effortlessly guided me through the menu, recommending the Tiramisu with a twinkle in his eye, and I'm so glad he did. Vikram truly embodies the spirit of hospitality and made me feel like a valued guest throughout my visit.

Overall, I cannot recommend the Botanical Cafe enough. It's a haven for foodies, and with the Tiramisu being an absolute must-try, you're in for a treat. Whether you're looking for a cozy brunch spot or a romantic dinner, this place has it all. And don't forget to say hello to Vikram when you visit, he'll make sure your experience is nothing short of extraordinary....

Today, my family and I visited the Botanical Cafe in Udaipur, hoping for a pleasant experience. However, our visit was marred by an unexpected encounter with the cafe's owner.

Upon our arrival, the cafe was relatively quiet with only a handful of patrons. We were a group of adults accompanied by my 2-year-old niece. As most toddlers are, she was naturally curious and began innocently playing with a spoon on our table.

Within minutes, a waiter approached us, expressing concerns about other patrons feeling disturbed. We were taken aback, especially when informed that the owner had specifically instructed them to address our niece's behavior. Only then did we realize that the owner and his family were seated adjacent to us.

When we attempted to reason with the owner, hoping for understanding given our niece's age, we were met with a dismissive and condescending response. His stance implied that we, as guardians, should ensure our child behaves 'properly'.

It's disappointing to witness such a lack of empathy and understanding, especially towards young children who are merely exploring their surroundings. The essence of hospitality extends beyond just serving food; it encompasses creating a welcoming environment for all patrons, irrespective of age.

The cafe's emptiness during a festive period might be a testament to similar experiences encountered by other visitors. While the Botanical Cafe boasts a serene ambiance and potentially delightful menu, it's essential for patrons to be prepared for rigid and...