Vanavil Hot Chicken — Restaurant in Tamil Nadu

I was regular customer for 2-3 yrs. I've seen them growing and developing good. Today really disappointed with their billing. I've been forced to pay for water bottle (that too semi filled, with their own label and water) which was not ordered by me or my family. As a regular customer I know they use to give water in a regular ss jug and that was missing. Thought the jugs were replaced with their name labelled water bottle. Also I've ordered for hot water, for which the waiter after serving all dishes said it will take few more minutes. So naturally we are bound to use the bottle water. Why I should billed for the one which was not ordered by me??? Though the fearful restaurant manager understand the situation, he doesn't want to be customer friendly. He is more fearful to the management and accountability for a single bottle. He is forced to implement the new system. Of course flaws will be there while implanting new system, studying and providing proper remedial actions are expected by a manager; not forcing the customer and losing customer and reputation. We are paying in thousands as our bill, 30rs is not a big deal. Why the manager can't think of it even after asking directly? Server and security tips itself will cost more than that, yet we are giving to the needy. What need is to the management now to bribe in the name of...

We are the regular customer there. Asusual we went for dinner today and ordered a grill, we got that on tabel. And secound time again we asked for grill they said no grill was availabe to serve you. After we finished our dinner we noticed that there are lot of grill available, And they serving it for others. We rasied this issue at the billing counter. No proper responce from them. The person at the billing counters main motive is to collect cash and fill the cash box. Not even considered our issue. Very very very worst attitude i ever seen. I think, the management trained them only to fill the cash box And not to consider customers query. So that only their altitude towards customer is very cheap.This will be my last and final visit for...

Went here to have our brunch and we regret choosing this hotel. Worst dining experience. We ordered naan and pepper chicken. They took almost half an hour after d order to serve our food. But the chicken was uncooked and gravy tasted raw. When complained abt it the server said will ask n get back. But after he didn't get back to us. They gave us the bill for ₹340. We went to cashier and said about the food. He said if u have informed before we would have replaced the gravy. We said we informed but that person did not respond. For which he also did not respond after that and got the full pay and ignored us. Not worth for...