MOM'S KITCHEN ROYAL DINING RESTAURANT — Restaurant in Tripura

A few days ago, some of my friends visited Mom's Kitchen, dressed casually. When they requested the menu, they were shown food leaflets with combo options priced at Rs. 500, 1000, and 1500. To their surprise, after selecting the Rs. 1000 combo, the waiter asked them to pay the bill upfront before they could eat.

They asked another customer if they had been asked to pay first, and that customer confirmed they hadn’t. When my friends brought this to the manager's attention, he defended the practice, claiming that the other customer was known to him, which seemed unprofessional and paaknami.

Owing to this disrespectful behaviour my friends requested a refund, but the manager reacted defensively, telling them to take their money back and not cause a scene. This lack of accountability raises serious concerns about the restaurant's customer service standards.

I have never encountered a prepaid restaurant before, and this experience left us questioning why they felt the need to ask for payment upfront—perhaps it reflects concerns about the quality of their food or service.

If you consider dining at Mom's Kitchen, keep these points in mind:

Dress formally to avoid being judged. Be prepared to pay before your meal. You may receive better treatment if the staff recognizes you.

The restaurant's name should reflect its policies—perhaps something like "Prepaid Kitchen" would be more fitting. They think it's a 5 star restaurant but it's actually 0 star restaurant overall. I urge anyone thinking of dining here to reconsider.

To the owner and staff, remember that in the restaurant business, treating customers with respect is crucial. Judging people by their appearance is not acceptable.

A lack of education and exposure to diverse customer interactions actually lead to these situations, and improve your attitude and mentality first before catering...

Had basanti polao and mutton kosha.,billed at 540.Decent pricing. Ambient interior Seating arrangement for couples as well as groups.A central tv for the needed relaxation. Food pros and cons-Basanti polao and mutton gravy were tasty,but Basanti polao was made with long rice,rather than gobindobhog chal,which is usually the Norm.. The mutton pieces were not soft,ie, if the time taken for boiling was more,it would...

Tonight we had the best time at dinner that I think I ever had...🥰 Excellent service & the taste of food is so amazing & so delicious. Their quantity of food is also good as well. We'll definitely be back soon.😍 I personally highly recommend Mom's Kitchen Royal Dinning Restaurant.. Must visit & explore their Services & delicious...