McDonald's — Restaurant in Uttar Pradesh

This outlet is seriously spoiling mcdonald repo ... The staff need training and understanding about purpose and the objective of drive through .. at the same time mcdonald should also choose operators and staff not just basis of finances and location but also if they are able to live up the expectations of a set standard.. issues 1- I am a frequent traveller and experienced on multiple occasion that ordering and payment is not smooth mostly it happens because of customer unawareness however for this outlet it is reverse and gives a feeling that staff is being trained on iob only 2-often there is a queue bulit up for practically unknown or no reasons .. delivery got late and even at delivery counter they take time to realize what is order .. 3- cherry on top manager upon asking why they wasting so much time is simply arrogant and fully convinced no action will be taken by anyone as mcdonald enjoys a brand value

mcdonald is surviving coz of repo it earned for years but lack of innovation and poor staff skills ( which was thier main selling point- fresh faces with smile and always up for quality and service is missing)may take another brand to a dip .. they should do random check being a client in rush hours to check real picture...

I will not say anything to that much fair as wherever you have a McDonald's people are tend to choose it over other fast food restaurant chain. I've been a McDonald's loyal for years, but this time I found that the quality and the taste of the food was a little different. When you go to McDonald's, one thing you would expect is to ensure that the patty is cooked to its perfection. The way it is cooked at other places and the sources are absolutely authentic. What McDonald's is known for? However, this time I found my paneer wrap testing a little bit different. We chose to dine in and while eating my wife realized that the drink is a bit too much for her and she would like to take it to the car. However, upon requesting for a lead which should not be a bigger problem, the guy at the delivery station refused. He said that the lids are only for takeaways, not for dining in. I can understand for the cost control and ask for the policy. You can have that difference but upon requesting it should have been given. So that's the reason I am rating service a little bit low. Atmosphere is amazing. It was full of people I could see. There were many people celebrating the republic day. All the electronic kiosk...

Today, I visited the outlet for breakfast and was seated there as my elder brother was having an important meeting. During the meeting, we politely requested the staff to reduce the volume of the lobby music slightly, as it was disturbing the ongoing discussion. However, the staff member responded very rudely, stating that the music system is automatic and cannot be controlled.

Despite my calm and polite request, the staff member’s tone and attitude were extremely unprofessional. He further commented, “Sir, this is not a meeting place,” in a very disrespectful manner, which I found highly inappropriate and discourteous for a reputed brand like McDonald’s.

As a regular customer, I was deeply disappointed by this behaviour. McDonald’s is known for its service and hospitality, but this experience did not reflect that standard.

I request you to kindly look into this matter seriously and take appropriate action against the concerned staff member to ensure such behaviour is not repeated with any other guest.

Staff name: Lakshay Kumar Time: around 11...