Winni Cakes & More — Restaurant in Uttar Pradesh

I recently visited this place and unfortunately had a disappointing experience. First disappointing thing was, staff's attitude. It was unwelcoming and staff didn't care much, if we ordered from their shop or not. Second thing was, we specified them the details of cake, he wrote it in his register too, still all were missing. Taste of cake was okay, but the caramel balls were coming in every bite, which was irritating our experience. We already mentioned to crush them, before using them in cake. Look of the cake was exactly the way we specified. Price were not nominal. Hence, our experience was affected by staff's behaviour and...

Okay, so I ordered a combo of cake and bouquet online and the overall experience was good. Cake was exactly as shown in the image and the bouquet was same too. The message that I added was also handwritten on a greeting card. The delivery was within 2 hours on the same day as promised by the owner. The owner and the delivery person could have been sweeter considering the excitement with which the customer orders anything. Their attitude could be a game changer in their service. Overall, it was good...

The owner is full of arrogance. No etiquettes of dealing with customers. I have ordered a cake for a date, but due to some unforeseen circumstances, I have to prepone the delivery of cake one day prior. So, I have called several times throughout the day, but no one has answered

But, finally when after several calls, when the guy has picked the call, he is not even acknowledging the instance instead not answering to my request and disconnected the call without any...