Service could use A LOT of improvement considering this is not a small restaurant. Perhaps more training for basic necessities such as communication. After finding seat by ourselves, we waited for 15 minutes without any server coming to our table. We went ahead to the cashier to ask for waiters to take our orders but they did not bother.
We ordered four Nasi Goreng Pattiroang, one Mie Goreng, two Otak-otak goreng because we thought that these were gonna be the quickest one to cook but boy were we wrong! It took 45~ minutes for such tasteless dishes. The chefs are in question at this point. Absolutely not worth the wait.
The Mie Goreng and one Otak-otak Goreng WEREN’T DELIVERED after we waited for another 10 minutes. Turned out they were out of Mie Goreng. It would be nice if they could at least inform us about it but NO, the other customers were the one who informed us.
We canceled the Mie Goreng & one portion of Otak-otak since we’ve had enough waiting around. We went to the cashier to pay only to found out that 4 waiters were hanging out by the cashier at such busy hour while other customers were waiting. Ridiculous.
Leaving the restaurant without any apologies from the crew, even after delivering our complaints made our experience even more disappointing.
The only positive thing about this restaurant was the ambience. 3/5.
If you are in a hurry and not in a very good mood to deal with improper service, better choose other options.
But if you are looking for a place to hang out and not mind the waiting time, this would be a pretty chill...
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