I booked a dinner for six to celebrate a family birthday for 7.00 p.m. I had asked for a quiet table, this had not been noted on our arrival but being a Monday, we had a choice. The cocktails at the start (alcoholic and non were fantastic), the chip selection were delicious. The wine was lovely. The vegetarian burger was uninspiring despite sounding lovely on the menu. The Peri Peri chicken which was disappointing. The chicken itself was lovely but the sauce was clunky and unbalanced in its flavour, the sweet potato and chorizo were noticeably absent. When we ordered another drink, we were told the bar was closed, no forewarning at 8.00 p.m. approx. We were also told that the staff party was on outside... hint, hint - hurry up and leave! We pointed out that we were not told the bar was closing and drinks were brought, we added on another non alcoholic cocktail immediately - thankfully we were not charged as this was undrinkable. Deserts were brought which included a lemon tart that had neon green lime sauce out of a bottle that is used on 99 ice creams. Disappointing. Furious cleaning was going on around us and by 8.30 we gave up and went home. We were uncomfortable as it was clear we were not welcome at this stage. The staff party looked like it was going to be a good evening, lovely that they were having it at the Anglers but management should have closed the restaurant for the evening out of respect for the staff and customers, especially the staff who had to work. Paying was another disaster, overall it was good value but the inability to work a voucher, take a tip and understand simple maths was...
Read moreWould not recommend going as a big group as I don’t think they are well equipped/cater very well for this. Everyone has to get the same meal at an expensive price and small portions. Left feeling dissatisfied. Didn’t get what was offered even though was organised 3 weeks in advance.
Food was mediocre and luke warm. Found a bone in the orzo pasta that was for a 2 year old. Never offered dessert/condiments/water and when asked for water or condiments, we had to ask multiple times or was slow coming out.
Service was slow and disorganised, seemed like staff didn’t communicate very well with a lot of information given time of booking. Maybe understaffed? With the amount of pre planning and information given at the time of booking you’d think they would be on point with everything. This wasn’t the case. Such a disappointment.
The drinks and atmosphere/setting was lovely. The waitress and waiter were also very nice.
Bigger groups definitely need to be organised better on the night, not just through booking. The system also needs to be adjusted as trying to organise what everyone wants to eat on the night, 3 weeks in advance is awkward. Not only this but everyone needs to agree on eating the same thing… nightmare.
I have been here before with just myself and one other person and service was still very slow and food took a long time to come out (not during busy lunch time either)
Unfortunately this review would probably fall on deaf ears as they seem to not reply to any reviews. Seems like they are getting the same complaints for a good bit of time and unfortunately are still the same.
Such a shame...
Read moreThere is one sure way to ensure you won't get repeat business... Throw your customers out halfway through their meal. 😬
Organised a family celebration for this restaurant last week (booked weeks in advance) with a view of spending time with the family. Party of 8 with a 60/40 split adults to children. Upon arriving, we were seated outside despite being told numerous times during booking we would be seated inside because we wanted the ala carte menu (not overly bothered but it can be rather cool under the canopy).
Food was excellent. Really good starters and main courses. Vegetarian options may be a little limiting for some but the vegetarian pizza I got was excellent.
The reason for a one-star review is the service we received. There was a very long wait (45+mins) between our starters and main course. When the mains were served, we were promptly told we would have to give the table back in 10-15 mins. We were forced to cut short our meal after less than 1h45min - no deserts, no coffees. Barely enough time to finish our mains.
I've eaten at plenty of restaurants where demand is high or they operate multiple sittings. All have been up front about needing tables back in a specific period of time. I have never encountered a restaurant accepting a booking, knowing it's for a celebration, and surprising the party in this...
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