The Cat With No Tail — Restaurant in Douglas

Well, well, well where to even start, probably the worst restaurant experience I’ve had ever and I’ve even found a hair in my food at another place, it was bad, beyond bad, we first got to the restaurant at the reservation time we were ignored for about 5-10 minutes, eventually, when we managed to catch staff attention, it was another 5 minutes to even get to our seats, I can understand if you’re busy but purposely ignoring your customers when they are right in front of you is pretty bad. Went they did eventually acknowledge us, we were pointed in the general direction of our table with a dismissive wave before being left to fend for ourselves. When we got sat down we tried to use the app which wasn’t working, we hadn’t been informed of this and there was no information about it on the table and after we spent half an hour trying with none coming over to help or question why we haven’t ordered anything, my friend went up to the counter and ordered our food/drinks. Queue the OVER an hour and an hour wait for cold, undercooked, overcooked, missing food, and wrong food, which is quite impressive, the burger was undercooked and still mooing in a Field, and the chicken platter I shared with a friend, had burned garlic bread, cold unmelted mozzarella sticks, no chorizo croquettes, pale uncooked chips, no cheese on the chicken wings, some awful green leaves clumsily throw on top and the worst part fish…yes fish ON a chicken platter somehow the kitchen had put fish goujons on our plate not chicken goujons not impressed. But the fun doesn’t stop there! Our desserts were another hour late, and the wrong ones, we ordered the churros and cheesecake, and we got the churro! but no cheesecake and was given a tiny brownie that was not worth the wait. Our alcoholic drinks were nice but they forgot our regular drinks which we already pay for. Overall we spent well over £100 and got nothing, When we complained about the food, nothing was done, no apology, no concern, no refund and then ignored again. In the end, I don’t recommend this place I would give it 0/5 stars if I could, nothing about it...

Ordered sweet potato and mature cheddar pie (described on the menu as served with house salad) and steak and Okells pie (on the menu as served with choice of chips or mash). Sweet potato pie came only with a small amount of salad and nothing else. Steak pie came with a selection of veg. Food nothing very special. We could not work out how the price (£27) for the two meals and two soft drinks had been worked out and queried it as we were leaving. Apparently the house salad described as accompanying the sweet potato pie in the menu cost an additional £2.50 ( on top of the £10.50 cost of the pie in the menu)!! The chips accompanying the steak pie didn't come with an extra charge so perhaps we should be grateful for small mercies! Most ridiculous explanation ever. Perhaps this was some TT week wheeze but needless to say our regular custom will not be repeated in future....

Very friendly and accommodating staff and good food with a fairly varied menu.

The portion sizes for some meals (such as pizza, onion rings and burgers) are very large so half portions would be a good idea. Even the small fish and chips was a little too much.

Good selection of soft, alcoholist and hot drinks and best of all there is a restaurant area that's separate from the bar and has no loud music. The conservatory is a very relaxing place to spend an evening and there is outdoor play equipment for kids.

Unfortunately though,, there's no cat at the pub...