Forestis Dolomites — Restaurant in Eisacktal - Valle Isarco

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Travel Disruption and Poor Communication

We travelled to FORESTIS from Venice by train, which unfortunately broke down, delaying us by over 3 hours. We had pre-booked a hotel-arranged taxi due to claims that no transport would be available at arrival — which was misleading, as we later discovered a taxi rank outside the station charging significantly less.

We immediately notified the hotel via WhatsApp and phone about the delay. Instead of offering empathy or assistance, we were informed that we would be charged €50 per hour for the delay and €100 for the journey — even though the driver is a hotel employee.

Hostile Welcome and Lack of Empathy

Upon arrival, we were met with hostility from the front-of-house manager, Omar. Rather than being welcomed after a stressful journey, we were accused of lying about the train delay — something clearly outside our control. Attempts to discuss the excessive transport fees were dismissed; Omar interrupted repeatedly and stated, “This is not a negotiation.”

There was no acknowledgment that I was five months pregnant, no recognition of travel fatigue, and no effort to provide basic comfort. When we invited the manager to sit with us in the reception area, he chose to stand over us, escalating the tension. We voiced that we were feeling unwelcome and overwhelmed, yet he refused to give us space. At one point, he physically stepped in front of another staff member to prevent me from speaking with her. When asked to speak to the general manager, he falsely claimed he was the most senior figure on-site — only later admitting he was not.

The emphasis was entirely on costs, logistics and penalties, not on care, hospitality, or basic emotional intelligence.

Misleading Massage Booking & Cancellation Charges

Before arrival, we were urged to pre-book massages due to limited availability. When we asked if we could decide on arrival, the request was ignored and the massage was confirmed via WhatsApp — with no formal confirmation.

Given our delay, it was clear we would not make the appointment. We informed the hotel at 3:00 PM and only arrived at 8:15 PM — yet were still reminded of cancellation charges. When we questioned the lack of confirmation, we were told to take it up with American Express, despite no formal record of the booking being sent.

Luxury Without Genuine Hospitality

Although the hotel showed flexibility in dispatching a car, the service at check-in was entirely transactional. Staff appeared inexperienced and poorly trained in handling guests with care or respect. At €1,000 per night, this felt wholly out of place.

Luxury is more than a view — it’s about how people are made to feel. And at FORESTIS, we felt invisible, unimportant, and unwelcome.

Dining Experience

The dining was overall fine, though underwhelming for a property of this calibre. Dishes lacked depth in flavour and creativity, and the service didn’t meet expectations for well-travelled international guests. That said, we appreciated the team’s effort to accommodate off-menu requests — a small gesture that did not go unnoticed and is worth acknowledging.

Staff Shout-Out

Credit to the junior spa and restaurant staff who were warm, professional, and courteous. Their genuine attitude and effort stood in sharp contrast to the front-of-house experience.

Final Verdict

This was a disappointing stay. FORESTIS failed to meet the basic expectations of luxury hospitality. We would not return, and cannot recommend it to travellers who value professionalism, empathy, and service.

Choose a true luxury hotel — one that treats people as valued guests, not...

Travel Disruption and Poor Communication||We travelled to FORESTIS from Venice by train, which unfortunately broke down, delaying us by over 3 hours. We had pre-booked a hotel-arranged taxi due to claims that no transport would be available at arrival — which was misleading, as we later discovered a taxi rank outside the station charging significantly less.|We immediately notified the hotel via WhatsApp and phone about the delay. Instead of offering empathy or assistance, we were informed that we would be charged €50 per hour for the delay and €100 for the journey — even though the driver is a hotel employee.||2. Hostile Welcome and Lack of Empathy||Upon arrival, we were met with hostility from the front-of-house manager, Omar. Rather than being welcomed after a stressful journey, we were accused of lying about the train delay — something clearly outside our control. Attempts to discuss the excessive transport fees were dismissed; Omar interrupted repeatedly and stated, “This is not a negotiation.”|There was no acknowledgment that I was five months pregnant, no recognition of travel fatigue, and no effort to provide basic comfort. When we invited the manager to sit with us in the reception area, he chose to stand over us, escalating the tension. We voiced that we were feeling unwelcome and overwhelmed, yet he refused to give us space. At one point, he physically stepped in front of another staff member to prevent me from speaking with her. When asked to speak to the general manager, he falsely claimed he was the most senior figure on-site — only later admitting he was not.|The emphasis was entirely on costs, logistics and penalties, not on care, hospitality, or basic emotional intelligence.||3. Misleading Massage Booking & Cancellation Charges||Before arrival, we were urged to pre-book massages due to limited availability. When we asked if we could decide on arrival, the request was ignored and the massage was confirmed via WhatsApp — with no formal confirmation.|Given our delay, it was clear we would not make the appointment. We informed the hotel at 3:00 PM and only arrived at 8:15 PM — yet were still reminded of cancellation charges. When we questioned the lack of confirmation, we were told to take it up with American Express, despite no formal record of the booking being sent.||4. Luxury Without Genuine Hospitality||Although the hotel showed flexibility in dispatching a car, the service at check-in was entirely transactional. Staff appeared inexperienced and poorly trained in handling guests with care or respect. At €1,000 per night, this felt wholly out of place.|Luxury is more than a view — it’s about how people are made to feel. And at FORESTIS, we felt invisible, unimportant, and unwelcome.||5. Dining Experience||The dining was overall fine, though underwhelming for a property of this calibre. Dishes lacked depth in flavour and creativity, and the service didn’t meet expectations for well-travelled international guests. That said, we appreciated the team’s effort to accommodate off-menu requests — a small gesture that did not go unnoticed and is worth acknowledging.||6. Staff Shout-Out||Credit to the junior spa and restaurant staff who were warm, professional, and courteous. Their genuine attitude and effort stood in sharp contrast to the front-of-house experience.||Final Verdict||This was a disappointing stay. FORESTIS failed to meet the basic expectations of luxury hospitality. We would not return, and cannot recommend it to travellers who value professionalism, empathy, and service.|Choose a true luxury hotel — one that treats people as valued guests, not...

2 adults - 2 dogs 5 nights Tower suite room with half board (breakfast and dinner)

I am a bit torned to give this place a 3-star rating. But, after a few months of digesting our experience and our stay there, I feel its time to give my review and my thoughts about Forestis.

DOG FRIENDLY!!!!! And adults only! Checking in was really pleasant, nothing special, but it went fast and we felt welcomed. +The room was AMAZING with an amazing view. We loved everything about the room. The balcony, the bed and the little couch area. Its also super nice that they have the outside "bed" for you to also relax in. Spa was really good! Big space with sun beds (inside) with a connecting indoor pool to the outdoor pool. Saunas and relax rooms were amazing. I loved the forest sauna, which was outside! It looked and felt clean. Food was really really good, we got a dedicated table (same table) that were used every breakfast and dinner. Signed up 5 minutes before the hiking trip that is offered from the hotel and it was amazing. Big shoutout to the tour guide Herbert!!!! He was amazing and really cool. I brought our two dogs with us on this hike. I think hike in overall took around 3 hours.

(+-)Something worth mentioning is that the first 5 or so hours, the shower did smell like sewer, but it eventually went away, so we didnt felt the need to raise our concerns.

Gym was so small with so few equipments. Too many people in there that were waiting to use the machines. I decided to just not go there the next days. So one of the biggest reason that made us give 3 star is actually regarding dinner service. We had a great server, but I think there was some miscommunication. The first night we had the set menu, which took 2-3 hours to complete. It is totally fine and we understand that. But the second day, we asked if it was possible to order from the á la carte, because we didnt wanna spend 3 hours on dinner. We were told that it wasnt possible, and that we could only switch out the food from the set menu. If we would do á la carte, it wasnt included in our half board package that we paid for. This really gave us anxiety the next days for our dinner service. We actually thought about not even going to dinner, scared to be sitting there for 3 hours each dinner, but after getting so fed up with the set menu, we decided to call directly to the reception and ask if á la carte is actually included in our half board plan, WHICH IT WAS. I think this was also forwarded to the restaurant after our call and it was no problem for us to order á la carte onwwards. I just think that a 5-star hotel would be more clearer about this. It is not fun to be paying this much of a money and feel bad before going to the restaurant.

Overall - I do believe that this hotel is worth staying at. It is worth the money to stay at this location with a room directly to this beautiful view. And they also have great tasting food. Hopefully no one else will have this experience with the...