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Probably the worst service experience we have ever had at a restaurant.
When we arrived at the place, it took about 10 minutes before anyone bothered to come and greet us. It was clear from the waiter's demeanor that he felt inconvenienced by our presence since we didn't have a reservation, and he had to check if there were any available tables.
After we were seated, it took at least another 15 minutes for the waiter to bother taking our drink orders. He seemed completely disinterested and couldn't care less if we were there or not.
We finally placed our food orders, with three of us ordering main courses and one ordering an appetizer as well. However, all the food was served at the same time. It's understandable that the food for our children would come out quickly, but serving my appetizer along with the main course made no sense, as it just sat there getting cold. Once again, the waiter showed no concern. The appetizer, a tartare, was honestly the worst tartare I have ever had. It was just a lump of meat with a dash of raw truffle on top.
Our pizzas were okay, but I expected better from an Italian pizzeria. Our local pizza place back home in Denmark serves the same quality.
When someone finally bothered to take our dessert order, only three out of four orders were served. When I brought this to the attention of the waiter, he once again showed complete indifference and didn't apologize for the mistake. He simply marched into the kitchen and returned with the missing dessert 10 minutes later.
The dessert, Tiramisu, was probably the only highlight of our visit to the restaurant.
When we asked for the bill, the same disinterested waiter attended to us. After waiting for 15 minutes with no progress, we finally went up to the counter to pay. Even then, it took another 10 minutes before I could finally pay and leave this terrible restaurant.
Service is everything in the restaurant industry, and it was completely lacking here.
We have visited over 100 restaurants in recent years, and this was definitely the low point in...
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The best part of this restaurant was the view. Unfortunately, the service left much to be desired. It felt like tourists were treated differently than locals, and our waitress was quite unfriendly when I asked for a simple Alfredo pasta for my daughter. She dismissed it, saying Alfredo is a "myth" invented in North America — which felt unnecessary and condescending.
For a place that seems to pride itself on authenticity, I was surprised to be given pre-packaged Parmesan instead of fresh cheese. One of the older staff members also came across as grumpy and unwelcoming.
Overall, the experience was disappointing. Unless you're a local, I’d recommend choosing one of the many other restaurants nearby that offer both better service and food. If I could give zero stars, I...
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We almost all had the steak, one of our party ordered medium-rare and got medium-well done and another (subpar) cut of meat as opposed to the rest of the party. When sending it back, as it was clearly too far along, the new piece of meat barely touched the grill and was almost uneatable. The olive oil served on the table was THE worst olive oil I have tasted in my life, we have done olive oil tasting a few times and I don’t know where they got this stuff but it was probably left over after the 5th pressing…..(You could literally taste the branches and leaves pressed along with the olives, disgusting) We also ordered some extra fries when dinner was served, these arrived 20 minutes later as we had already...
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