Locanda San Giorgio — Restaurant in Neviglie

The locanda has a beautiful location & views, yet avoid it as the customer service is very bad especially from the owners.||We stayed in the locanda for 2 nights May as a group of 7 people: a triple room (2 adults and a 6y old child) and a suite (2 adults + 2 children).||On our second day upon returning to our room exhausted from a whole day of sightseeing, we discovered the room full of ants. There were hundreds of ants on the floor and on the furniture incl. the beds. They were coming out mostly from the bathroom. We immediately reported the issue to the staff member who came back with a very chemical spray and wanted to spray it everywhere despite seeing that I was pregnant (7 months). I stopped her saying it was dangerous for me. Afterwards, she came back with some strange powder which she put all over the room without even checking with me if it was ok. At that point, I asked the owner to have the room changed, explaining that as a pregnant woman I could not sleep in the room full of chemicals. On top, we were with our 6-year-old son and wouldn’t expose him to it either. Not mentioning how unpleasant it is to sleep in the bed with ants.||Apparently, they did not have any available room. Instead, the owner started cleaning everywhere with bleach. The moment I had discovered it, I informed her that it was not recommended for pregnant women to be exposed to bleach cleaning products as it could harm an unborn baby. I repeatedly asked to change room and informed her we couldn’t sleep there.||At the point (already after 7pm), the only solution the owner proposed was to get a room in another locanda/ hotel. Instead of looking for a place for us to stay, a staff member just handed out a paper with a phone number to us and told us to contact them. Nobody picked up the phone. From then on, the owner disappeared and did not care at all about the situation leaving us without a room to stay at night!!!! For the rest of the night, the owner showed absolutely no interest in finding out if we got any place to stay.||We called several other places and they were all booked. In the end, our friends staying in the suite offered that me and my son could sleep there and our husbands slept in the triple room- where there were still ants at night and the next morning.||At the check-out we had expected to see the owner there to discuss the matter and agree on the compensation for the stress and inconvenience caused. She did not show up, the staff refused to call her or give us her phone number. I reached out the owner via email after returning home, but despite several follow-ups never heard back from her. This is not the way to treat customers. Not mentioning that full room of ants does suggest poor hygiene standards of the...

The locanda has a beautiful location & views, yet avoid it as the customer service is very bad especially from the owners. We stayed in the locanda for 2 nights May as a group of 7 people: a triple room (2 adults and a 6y old child) and a suite (2 adults + 2 children). On our second day upon returning to our room exhausted from a whole day of sightseeing, we discovered the room full of ants. There were hundreds of ants on the floor and on the furniture incl. the beds. They were coming out mostly from the bathroom. We immediately reported the issue to the staff member who came back with a very chemical spray and wanted to spray it everywhere despite seeing that I was pregnant (7 months). I stopped her saying it was dangerous for me. Afterwards, she came back with some strange powder which she put all over the room without even checking with me if it was ok. At that point, I asked the owner to have the room changed, explaining that as a pregnant woman I could not sleep in the room full of chemicals. On top, we were with our 6-year-old son and wouldn’t expose him to it either. Not mentioning how unpleasant it is to sleep in the bed with ants. Apparently, they did not have any available room. Instead, the owner started cleaning everywhere with bleach. The moment I had discovered it, I informed her that it was not recommended for pregnant women to be exposed to bleach cleaning products as it could harm an unborn baby. I repeatedly asked to change room and informed her we couldn’t sleep there. At the point (already after 7pm), the only solution the owner proposed was to get a room in another locanda/ hotel. Instead of looking for a place for us to stay, a staff member just handed out a paper with a phone number to us and told us to contact them. Nobody picked up the phone. From then on, the owner disappeared and did not care at all about the situation leaving us without a room to stay at night!!!! For the rest of the night, the owner showed absolutely no interest in finding out if we got any place to stay. We called several other places and they were all booked. In the end, our friends staying in the suite offered that me and my son could sleep there and our husbands slept in the triple room- where there were still ants at night and the next morning. At the check-out we had expected to see the owner there to discuss the matter and agree on the compensation for the stress and inconvenience caused. She did not show up, the staff refused to call her or give us her phone number. I reached out the owner via email after returning home, but despite several follow-ups never heard back from her. This is not the way to treat customers. Not mentioning that full room of ants does suggest poor hygiene standards of the...

Unfortunately this place fell far short of basic cleanliness standards which is particularly worrying given that cleanliness is more important than ever. So much so that we feel it necessary to report to the authorities which is something we’ve never done before. Spent 2 weeks in Italy during Covid 19 period and the cleanliness of all places has been immaculate until now.||Some key issues:|- arrived 5pm and our room wasn’t ready until 7pm.|- room was unclean in that surfaces and the floor had dust and dirty everywhere. |- they moved us to another room which was equally unclean so they offered to re-clean it.|- we eventually got into new room at 7.50pm but still unclean. Had to stay as it was suggested we would have to pay anyway despite the various issues already encountered.|- booked 4 nights but abandoned the stay after one night and were prepared to take the financial hit.|- upon raising the issue the next morning upon check out, the explanation was that they had one cleaner, full hotel and that we were being too pedantic and should be more understanding during this difficult period.|- manager who took the feedback badly, was confrontational, unprofessional and insulting when dealing with it and sarcastic whilst reluctantly processing a partial refund.|- she called us stupid and ignorant and referred to other guests as such and said that if you look hard enough anywhere for dirt you will find it.|- to quote her she said ‘do you think you are the only guests to wait hours for check-in and to complain about a dirty room’ and ‘we explained we had busy weekend and no time to clean rooms properly’|- we made the point that if they were struggling to clean the rooms to a sufficient standard, they should have cancelled reservations rather than put guests in danger and add to the existing public health risk|- we offered to show them the issues in each room (including holes in sheets and other clearly visible dirt) but they refused to go into the room due to C19 which was ironic. ||We are well travelled, reasonable and understanding travellers and have stayed in multiple hotels from hostels to high end places but never encountered such uncleanliness or bad...