麥當勞的自助結帳系統非常令人感受到不悅，不僅僅是機器卡紙外，也沒有補充必要的紙張，詢問服務人員，也推三阻四，規避責任，最後問了三位服務人員才願意打開機器，找尋僅存剩餘的紙張，看看有沒有蛛絲馬跡，畢竟我們都完成了點餐、也付完款項，但麥當勞完全推託查無此事，後來經由我們再三請求查詢後臺是否有遺漏的餐點，麥當勞服務人員才願意查詢機台，找到我們的餐點，並且說：很抱歉，點餐系統顯示的「號碼」和我們後台製作餐點的「號碼」不同，所以才無法找到我們訂餐且完成付費的餐點。面對這樣的回覆，麥當勞的服務、餐點系統以及人員的教育訓練是不是令人很錯愕呢？ McDonald's self-service checkout system is very unpleasant. Not only did the machine jam, but also the necessary paper was not replenished. When asking the service staff, they pushed back and avoided responsibility. Finally, they asked three service staff before they were willing to open the machine. , looking for the remaining pieces of paper to see if there were any clues. After all, we had finished ordering and paid, but McDonald's completely refused to investigate the matter. Later, after we repeatedly requested to check whether there were any missing meals in the backend, The McDonald's service staff was willing to check the machine, find our meal, and said: Sorry, the "number" displayed by the ordering system is different from the "number" used to make the meal in the backend, so they cannot find us to order and complete the payment. meals. Faced with such a response, are McDonald's services, meal systems, and personnel education and training shocking?