Restaurant Adler Stube — Restaurant in Pustertal - Val Pusteria

We ate here twice during our stay. The first visit was fantastic—delicious dishes served on time, and the woman who took care of us was incredibly kind and attentive. The location is also beautiful, which made the experience even better. We enjoyed it so much that we decided to book a table for the next day.

For our second visit, we requested to sit indoors, as the interior is beautifully decorated. Our reservation was confirmed twice, even via message, and we were assured we’d have the best spot.

When we arrived, we were shown to our table inside, but after a few minutes, a waitress returned to say there had been a mistake and some tables had been switched. We were asked to move and ended up at the same outdoor table as the night before. Although we were disappointed, we appreciated the staff’s apologies and understood that mistakes can happen. We were still looking forward to the food.

Unfortunately, the second experience didn’t live up to the first. We ordered the same risotto we had enjoyed the previous night, but this time it was so salty it was actually painful to finish. We also ordered a beef steak with vegetables (well done) and a butcher’s steak with spinach and potatoes.

When our main courses arrived, something seemed off immediately. I received a well-cooked steak with spinach (which I’m allergic to and had specifically avoided), and my fiancé got a steak with caramelized onions and mashed potatoes. Assuming we may have ordered incorrectly, we started eating without complaining. However, a couple of minutes later, the waitress returned to say our dishes had been given to another table by mistake. Without asking if we wanted to keep our meals, she took them away.

Just a minute later, they returned with new plates, claiming everything had been remade—though it’s hard to believe they could cook fresh meals that quickly. My fiancé was given what appeared to be three of the four pieces of steak I had previously received (I had already eaten one), again with spinach, and no potatoes. I was served a very rare steak with vegetables, topped with a sauce so spicy it completely overpowered the taste of the meat.

At this point, we were frustrated but decided to just switch our plates and finish the meal. Honestly, we’ll never really know what we actually ate.

We wanted dessert but didn’t feel like spending any more money on an experience that had become so disappointing. The total was €78.50. While we completely understand that mistakes can happen, what was disappointing was the lack of consideration afterward—no complimentary dessert, no glass of wine, no discount, nothing to acknowledge the inconvenience.

We paid quite a lot for a meal we didn’t enjoy at all, and we left feeling let down. We had such a great first night, but sadly, the second visit ruined the...

We were welcomed by extremely friendly staff into this incredible space with a mix of authentic and modern interior. Everything on the menu looked tempting, so our wonderful waiter Josip helped us with his recommendations and a wine pairing suitable for our dishes. We ordered the Schlutzkrapfen (ravioli with brown butter), tagliata from organic chicken and local ox steak. In addition to this Josip offered a side dish with freshly picked chanterelles that wasn’t on the menu. We shared cinnamon dumplings for dessert. The food was delicious and the atmosphere amazing. The waiters were very attentive, and Josip especially made our dining experience one we...

Mi trovo in terrazza in questo momento, la location è molto bella e pulita, anche l’Hotel sembra essere di alto livello ed in un posto che si presenta così, ci si aspetta anche un servizio ottimo. Non è così!! Purtroppo! In terrazza i camerieri sono inesistenti, quando ne trovi uno/a non parla l’italiano, poi ne spunta un’altro/a che non parla il tedesco - camerieri in Sud Tirolo devono essere bilingue (questo in una zona come l’Alto Adige è gravissimo). Ordino, nel frattempo arrivano altri ospiti ed ordinano anche loro, poi arrivano altre persone ancora e loro aspettano almeno 10 minuti a finché un cameriere li notasse, ma niente - nel mentre noi altri che siamo riusciti ad ordinare, stiamo ancora aspettando. Bah! Quando arriva finalmente l’aperitivo, noto che alcuni ricevono degli stuzzichini, niente di che, patatine come al bar in stazione. Bah! A noi niente! Ad altri niente! Ad altri ancora patatine e noci. Non si capisce con quale logica.

Mi guardo in giro e noto che il tavolo probabilmente “Stammtisch” (tavolo riservato agli ospiti più presenti, amici e persone del posto) è continuamente ben servito, due camerieri ed addirittura il proprietario in persona che saluta e controlla che tutti stiano bene, poi forse la figlia di casa che anche lei esaudisce ogni desiderio dei soliti ignoti.

Nel mentre scrivo, sento sempre più ospiti lamentarsi del servizio non presente, ma pazienti e sempre gentili, aspettano. Ho ordinato un’altra volta un’aperitivo e i bicchieri vuoti di prima sono rimasti sul tavolo. Bah!!

Peccato che in centro a Villabassa/Niederdorf in un Ristorante e Hotel di alto livello non ci sia personale adeguato che fornisce un servizio che merita e rispetta la casa.

Rimane, come sempre, colpa dei proprietari che non gestiscono...