EDIT AFTER OWNER RESPONSE:
We've added the picture of the conversation in which we ask for a topper regarding the very uncomfortable bed. Their message to us states this is not available even though their response to his review claims it is. We hope this shows enough about the honesty of this property and will warn others. The fact that the only response we had after our emails is a response to this review says enough for us.
Very sad experience, sad also to post this review since we tried to contact the hotel about it directly but since they don’t reply to our emails we will post the biggest part of our email with our experience here in hopes of a reply. Stayed here Sept. 8 - 13.
Absolutely would not recommend staying here.. this place might have been good 5 years ago but definitely needs an upgrade and hospitality training.
“Good morning,
As fellow hoteliers, we know very well what it takes to create a positive guest experience. Unfortunately, our recent stay at your property fell short in several important ways.
The room itself (Junior suite) left much to be desired:
The shower knob is broken.
The heating/air conditioning does not function properly.
The bed is extremely uncomfortable and truly need to be replaced. This is absolutely not the quality of an hotel bed.
The room feels outdated: fixtures are loose or broken (both shower and sink taps), there is visible mold in the shower that we could easily remove with just our finger, and overall the maintenance and cleanliness do not meet an acceptable standard.
The outdoor area around the room appeared neglected and untidy.
We had also mentioned in our reservation that we were celebrating our third wedding anniversary, yet this was never acknowledged. On top of that, we asked where we could dine on the day your restaurant was closed – which happened to be our actual anniversary – but we never received a reply and advice on where to go to celebrate. This lack of communication felt very impersonal, especially considering the special occasion.
We do want to emphasize our compliments to the parents of the owner, who were warm, helpful, and attentive throughout. Their kindness stood out in contrast to the rest of our experience and were actually the only reason we didn’t end our stay early.
On top of all mentioned before there were disturbances during our stay. On the 9th there was a children’s party or event at the property which we had not been informed about. We wanted to rest quietly in our room, but instead had children constantly playing and shouting right outside our room (on both sides) In the end we closed the curtains to block it out, but of course this is not a pleasant situation. We don’t book the most expensive room to have no privacy and kids constantly looking into our room.
Finally, we were kept awake that night until 06:45 am due to severe noise disturbance from neighboring guests – loud music, shouting, and slamming doors. Around 03:00am we even addressed them ourselves since it was absolutely unacceptable but the situation did not improve. The following morning we mentioned this to the parents of the owner, who kindly informed us that those guests would be leaving anyway. While we appreciated their attention, from our own professional perspective we would have personally checked in with affected guests, offered an apology, and perhaps extended a small gesture, even if this nightly disturbance was beyond our direct control.
We had specifically chosen your property because of the many positive reviews, and this was our first holiday in three years due to setting up and running our own hotel. We were truly looking forward to starting our vacation and anniversary in peace and relaxation, which unfortunately was not the case. We are now writing this message after having continued our journey and staying at several other locations – some of them less expensive – where the hospitality and guest care were on a completely different level. This made us realize even more our experience at your place was way below an...
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