Domino's Pizza Kugayama — Restaurant in Tokyo

Staff is untrained and unprofessional. On one occasion, we ordered a pizza with a scheduled time for delivery. The pizza never arrived. One hour later, we called and they said they attempted delivery before the requested time. Why? What’s the purpose of scheduling a delivery if you deliver at your own convenience. Staff was unprofessional and unresponsive when we complained about it. Finally received the pizza an hour and a half later.

On another occasion we called to request extra sauce on a pizza we just ordered online and we’re refused even though we had done this on several occasions previously. We requested to speak to the manager who agreed to the request but were told to make the request at the time of the online order. For those familiar with the online store, it is not even possible to input special requests on the online order form. There is no space to type in requests, the only space available to type additional information is for “Delivery Requests”. When the order finally arrived, two items were missing and the delivery person refused to acknowledge it. Unbelievable service. They returned to the store and brought back the two missing items without an explanation or apology. Seriously?

The food is actually very good here. It’s unfortunate that they are completely lacking in basic customer service skills. The staff here really needs to be trained, as it seems they are completely clueless. Avoid this location if there’s another one near you.

Update. On our most recent order, the promised delivery time was constantly updated and delayed. It changed from 20-30 minutes, to 30-40 minutes, to finally arriving an hour and 10 minutes after ordering (with no apology). It’s unbelievable that they think it’s ok to constantly delay your order at their own convenience, completely ignoring their own original promise. Avoid them if time...

ピザ作る時にマスクもせずぺちゃくちゃ話しながら作る。焼くとはいえかなり不快でした。 あとアプリでは10分で出来るってなってたのにいざ店舗に取りに行ったらまだ作ってさえいなかった。なんのためのアプリなのか。近いからよく利用するが改善してほしい。 2025/01/20追記 他人の唾が入るのが嫌って言ってるのにコロナがどうこうの話はしてなくないですか？知らん人の唾が入ったご飯を食べれるんですか？食品を提供する店ですよね？しばらく買うのを止め...

この前オープンしたばかりのお店。 初めてお持ち帰りで利用しました！ お持ち帰りだと半額というコスパの良さ！ ピザRサイズハーフ＆ハーフで1枚とサラダを購入で合計2000円程でした。 1枚10分程でスピードも早い！ 店内綺麗で、外観もガラス張りで清潔感がありました。 店員さんはオープンしたばかりというこどありまだ不馴れな様子ですが、 これからに期待ですね(^_^) 家に持ち帰り、美味しく頂きま...