Staff is untrained and unprofessional. On one occasion, we ordered a pizza with a scheduled time for delivery. The pizza never arrived. One hour later, we called and they said they attempted delivery before the requested time. Why? What’s the purpose of scheduling a delivery if you deliver at your own convenience. Staff was unprofessional and unresponsive when we complained about it. Finally received the pizza an hour and a half later.
On another occasion we called to request extra sauce on a pizza we just ordered online and we’re refused even though we had done this on several occasions previously. We requested to speak to the manager who agreed to the request but were told to make the request at the time of the online order. For those familiar with the online store, it is not even possible to input special requests on the online order form. There is no space to type in requests, the only space available to type additional information is for “Delivery Requests”. When the order finally arrived, two items were missing and the delivery person refused to acknowledge it. Unbelievable service. They returned to the store and brought back the two missing items without an explanation or apology. Seriously?
The food is actually very good here. It’s unfortunate that they are completely lacking in basic customer service skills. The staff here really needs to be trained, as it seems they are completely clueless. Avoid this location if there’s another one near you.
Update. On our most recent order, the promised delivery time was constantly updated and delayed. It changed from 20-30 minutes, to 30-40 minutes, to finally arriving an hour and 10 minutes after ordering (with no apology). It’s unbelievable that they think it’s ok to constantly delay your order at their own convenience, completely ignoring their own original promise. Avoid them if time...
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