RIO BREEZE GARDENS & RESORT — Restaurant in Karai ward

My experience at this place was very bad. I'll list down all the reasons why: 1.Ordered breakfast at 11:30am, was being served at 2pm. I mean what is that??🌚 Communication from the chefs to the waitress who was serving us was very poor After being kept for 2hr 30min, what was ordered isn't what was brought. We ate food according to their preference not ours or even what was in the menu. The food was even cold on arrival. The manager was not even at any point concerned. We kept on calling her but she just didn't come out to hear us or explain anything she just kept on saying she was busy in the office. She is not bothered we the satisfaction of her clients. We even went without speaking to her and she never called us again to check up. We had to even cancel our lunch reservation Overall I would not recommend this place. Their services are poor, very poor . For your future clients if you would love to retain them work on everything talked about or change your management for the best of every...

First of all, you're an embarrassment to the hospitality industry. Do you also oppose Ruto's bad governance as we have opposed your bad service?

The following are the problems we encountered;

How do people order for breakfast at 11 am and it's brought at 2 pm?

Whatever was ordered wasn't what was delivered. I mean why can't you tell us whatever we asked for isn't available? What's so hard about that?

Despite bringing the order late, why do you bring it cold? We had to get things for ourselves at the counter or is it a reception.

You just need to be good communicants, if something isn't there alert your customers/client. Don't assume what they'd like to have.

It was very...

I was here with friends on a Saturday. The restaurant service is extremely poor. The waiters and the chefs are uncooperative and they do not inform the customers of the issues at hand therefore leaving us in the dark e.g. an order made for a cup of tea plus a few breakfast accompaniments took a whooping 3 hours!

There is no commitment by the management to cater for the delays. Other customers also appear impatient with the disservice being experienced. Finally, there is no silver line with this place. I will not recommend coming to this place. Absolute...