CJs Imaara Mall — Restaurant in Nairobi

Visited last night before going to the airport, and we were super disappointed. We saw a lot of the food coming out, and sadly, it didn't look the best quality, so opted for cheese and tomato sandwiches as thought these would be easy, quick and also can't go wrong. However, the sandwiches were absolutely coated in an overpowering sauce, meaning you couldn't even taste the cheese and tomato and the bread was soggy. It said toasted sandwich, but it was cold and hardly toasted? We had them with salad, which tasted fresh, but again, absolutely coated in a strong sauce, meaning we may aswell have just had two bowls of different sauces for dinner. Although, the portion sizes were absolutely huge. The restaurant seemed to be a nice clean area, but we found the service wasn't good. Most of the staff were just stood around talking, our finished food/plates were left in front of us for over 25 minutes, and we were never offered a second drink or dessert. Wifi didn't work either, which wasn't great considering we were getting an Uber to the airport and didn't have internet/signal. However, the friendly manager did assist us in signing onto the wifi next door. No idea how this place gets such high reviews....

Return customer to CJs as a brand. I already wrote a review of the franchise in town (check it on my profile). For the one in Imaara mall, the managers were keenly walking around and service was up to standard. The toilets were clean.

Incident: From two out of the 3 breakfast orders, the chef forgot to add something.

For my mum's order, 2 eggs were missing 🥚🥚. At first, I thought why is one side of her plate so empty? While we were leaving, we figured it out and the waitress packed them up for her.

On my order, the croissant 🥐 had cheese and tomato missing the chicken. I knew this because that's the option I always go for. The manager and waitress addressed this immediately.

My unsolicited advice: Keep one menu on the table until all orders have been brought. Since it's almost like a platter, confirm all items indicated are on your plate before starting to eat. Remain calm and let the waitress/waiter know immediately if something is not okay (they will come back to ask) If they seem unreasonable, escalate to manager🧨often hovering close by hopefully, it doesn't...

On a lovely evening, I had the opportunity to dine in at the iconic CJs, Imaara Mall Branch. The entrance is very well lit & accessible for differently abled persons.

A hostess quickly walked up to us & after exchanging pleasantries, she gave us a few seating options.

There's a variety of sitting options ranging from plush sofas, curve chairs etc. We opted for the sofas for comfort.

Valerie handled us very well. She was super kind & patient as well as we figured out what we wanted to have.

I ordered chicken breasts & french fries which came with the iconic CJs salad. My partner ordered Carribean Drumsticks with a side of plantain.

The service is top notch. We got our meals in less than 10 Minutes.

I can't wait to be back here.

It's Halal therefore, no alcoholic beverages nor pork dishes are sold. You can go to the Art Club for the same, after enjoying your hearty...