Chicken King Hawally — Restaurant in Hawally

I am extremely disappointed with the service I received from the restaurant. I placed my order at 6 pm with the promise of a 60-minute delivery time, but it ended up taking a whopping 2 hours for my food to arrive, and when it did, it was cold. Throughout this frustrating ordeal, I had to make numerous phone calls to the restaurant to inquire about the status of my order, but they failed to provide any meaningful updates.

To make matters worse, according to the delivery invoice, the restaurant dispatched my food after one hour, and then the driver took an additional hour to deliver it to my home. What's baffling is that the restaurant is a mere 5-minute drive away from my residence. Both the restaurant and the driver are shifting the blame onto each other for this unacceptable delay. This experience has left me thoroughly dissatisfied and frustrated with...

I came on July 13 around 2 p.m., and I ordered two chicken sandwiches with fries and a drink. I waited 17 minutes, and that's because I had to get up 3 times and ask, and the man just kept telling me 2 minutes. Then, when I opened the food, they fries were cool as if that had been cooked hours ago and just sitting in a warmer. I tried to eat it but became very angry and took the food back and argued for a refund because I was so irritated I waited that long for such pathetic food. He told me i would have to wait 15 more minutes for the fries, and the time i went was on a Thursday afternoon, not hot at all. He told me to give him the food back. I only tried a few fries, and then he gave me my money back. I wouldn't eat here, I think they sold someone else the...

I ordered online using Talabat. Grilled chicken is available in the menu. They called me saying it’s unavailable and will give me new which I don’t like so I wanted to cancel it since it was paid by apple pay. But they said they cannot cancel it and I should call Talabat. It’s okay. I understand. But how they talked is not acceptable. The loudness of the voice. Which they can’t understand that I can’t cancel it just by one tap because it says in the app that I cannot cancel by that time cause they are preparing. I hope if it’s unavailable, just turn it off in the tablet. Just don’t accept the order so both will not waste the time. And you know what? They are still the one who canceled it....