Visited this place recently after a Dino Park. Restaurant is in the very beautiful place over the water. We were sitted in a corner of it with the view of the tree with lights and downstairs terrace. For such a great place, the rest wasn't so good. The service is terrible. We were a table with 5 adults and 2 kids at the table and first thing for us was to get food for the kids, which we ordered first. Then we followed up with starters and drinks and then asked for a main. We wanted to order dessert as well, but we were rejected by the waiter (he told us this has to be done after). After half an hour waiting, we finally managed to double check with the waiter if any of our orders are coming (at least some water that we ordered, kids food or any drinks). The reply we got was shocking - he said we ordered too much, so we have to wait for at least another half an hour. When we asked for kids food (forgetting the rest of the order at this point - kids were hungry, everyone else around us had their food), he mentioned that he cannot do anything about it and all we can do was to wait. After about 50 (!) mins we finally received drinks... That's was the first time it took so long, pretty much anywhere in the world I've been. We had few strawberry mojitos (as stated on the menu), but in reality it was more like a strawberry syrup with sprite. Funny enough, same drinks had different colours (pale red and bright red) and garnish with ice were nowhere to be found. Waiter said it's not his fault, but the bar's. We asked about the kids food again, got told to wait again. After 1h 15mins main dishes started to come (ignoring appetisers and kids food), order pieces were missing and the waiter tried to blame it on us, saying that we have never ordered it, which we did, not that hard to remember 2 things you have said to the waiter. Appetisers and kids food arrived on the table after about 1h 30mins, at this point kids obviously were not hungry anymore, as we gave them the food from our plates. Since when does kids food (chicken nuggets and fries) takes 1,5h to make?!? They had to strip down the chicken or anything? Not even mentioning that food quality was not great at all. Cepelini, traditional lithuanian dish came half raw and tasted like potato starch :( Half of the food in the end was left on the table together with kids dishes and most of the drinks, obviously we didn't want a desert or anything apart from the bill. We were really disappointed, such a lovely day at the Dino Park and all the wasted time of waiting.... Restaurant was not busy at all, they had 4 tables including us, and plenty of staff on the floor. Yet they managed to keep us there for over 2 hours that we were missing out in adventures. I should've taken pictures of the food too, for everyone too see that it was nothing like on...
Read moreVisited this place recently after a Dino Park. Restaurant is in the very beautiful place over the water. We were sitted in a corner of it with the view of the tree with lights and downstairs terrace. For such a great place, the rest wasn't so good. The service is terrible. We were a table with 5 adults and 2 kids at the table and first thing for us was to get food for the kids, which we ordered first. Then we followed up with starters and drinks and then asked for a main. We wanted to order dessert as well, but we were rejected by the waiter (he told us this has to be done after). After half an hour waiting, we finally managed to double check with the waiter if any of our orders are coming (at least some water that we ordered, kids food or any drinks). The reply we got was shocking - he said we ordered too much, so we have to wait for at least another half an hour. When we asked for kids food (forgetting the rest of the order at this point - kids were hungry, everyone else around us had their food), he mentioned that he cannot do anything about it and all we can do was to wait. After about 50 (!) mins we finally received drinks... That's was the first time it took so long, pretty much anywhere in the world I've been. We had few strawberry mojitos (as stated on the menu), but in reality it was more like a strawberry syrup with sprite. Funny enough, same drinks had different colours (pale red and bright red) and garnish with ice were nowhere to be found. Waiter said it's not his fault, but the bar's. We asked about the kids food again, got told to wait again. After 1h 15mins main dishes started to come (ignoring appetisers and kids food), order pieces were missing and the waiter tried to blame it on us, saying that we have never ordered it, which we did, not that hard to remember 2 things you have said to the waiter. Appetisers and kids food arrived on the table after about 1h 30mins, at this point kids obviously were not hungry anymore, as we gave them the food from our plates. Since when does kids food (chicken nuggets and fries) takes 1,5h to make?!? They had to strip down the chicken or anything? Not even mentioning that food quality was not great at all. Cepelini, traditional lithuanian dish came half raw and tasted like potato starch :( Half of the food in the end was left on the table together with kids dishes and most of the drinks, obviously we didn't want a desert or anything apart from the bill. We were really disappointed, such a lovely day at the Dino Park and all the wasted time of waiting.... Restaurant was not busy at all, they had 4 tables including us, and plenty of staff on the floor. Yet they managed to keep us there for over 2 hours that we were missing out in adventures. I should've taken pictures of the food too, for everyone too see that it was nothing like on...
Read moreWe had dinner with the family...but we were disappointed with the kitchen work. The menu has salads, appetizers and hot dishes. That's why they are arranged so that they are served one after another...BUT they brought everything to us at the same time! I really didn't see it anywhere...you order an appetizer and a hot one ...and it brings you both that and that at the same time... Caesar salad with chicken...loaded with grapes and blueberries???(the menu doesn't say that it will have berries or fruit). Zander filet...I really think that for half the pice of a zander filet and for 15€, there really shouldn't be any bones!!! A clearly named filet...not a zander steak...a little bit of that, arugula salad for the side dish were not fresh and had changed color.. . I don't see this kind of food worthy of a restaurant name... by the way, the food was served only after 45 minutes...although the waiter did not warn about this... I can praise the waiter, who really tried to alleviate the situation, worked professionally, politely ... But for the food, the institution really needs to...
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