KFC Puteri Wangsa DT — Restaurant in Johor

We would like to express our heartfelt appreciation to the Restaurant Manager and the respective Staffs working on Saturday afternoon, 17/09/2024 for their kind supports and swift reactions. We were a family traveling to Desaru from Singapore, and stopped over the KFC Puteri Wangsa DT restaurant at about 2pm for lunch. Just shortly after we entered the restaurant, my 18month son had a febrile seizure. That was the first time we encountered this incident, and in a foreign country so we really felt panic. Thankfully the Restaurant Staffs supported us with all necessary items to cool my son down, while waiting for more medical assistance . As the ambulance took longer than expected, the Restaurant Manager even gave us a ride in her car to the nearest hospital. Fortunately my son’s condition improved after being attended by the hospital staff, and we managed to return to Singapore before the evening for further treatment. He is fully recovered now. We felt so touched and will never forget the good-hearted gesture of the Restaurant Manager and Staffs. Please accept my deepest gratitude and best regards to all the Restaurant Staffs. Definitely we’ll return one Saturday to say...

Very poor service.very disappointed. Asking the staff whether they provide chili sauce, no reply from the staff even I speak malay to the malay lady staff.So I need to speak in English than she reply me kejap.Than giving me 2 piece of chili sauce for the food I order for rm 65 got 3 sets and fries some more.I ask that staff buy so many yall only will provide 2 chili sauce?than she gave me 4 more packets of chili sauce.Is that so difficult to provide a good service?we are spending money there in your outlet so must have a good service.customer ask something not even a responds.very damn poor service. Only 2 customers and can't even provide a good service.next time I rather drive far to buy a KFC than go this outlet which is with attitude staff and poor...

Specifically written to a low status employee called Sara, a not well-mannered malay woman working at front of pick up counter. We ordered hot coffee and it was not even warm for my creamer to dissolve, that's okay we asked to add hot water, BUT we asked for a few times already and it was almost 20 minutes. We asked the third time, an employee came to help but she didn't know what to do so she asked Sara, Sara showed us a very unpleasant side eye and told the employee 'ask them what they want' in a super disrespectful tone and just ignored us. Hopefully it will be her last day soon as we don't want this rude attitude coming from an employee working at the front of...